Jose Alberto Espino
Peekskill,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Representative
La Innovacion
07.2023 - 11.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Food Runner
TS Steak House
05.2022 - 09.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Bachelor in International Business - International Business
Universidad APEC
Dominican Republic10-2024
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
La Innovacion
07.2023 - 11.2024
Food Runner
TS Steak House
05.2022 - 09.2022
Bachelor in International Business - International Business
Universidad APEC
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