Jose Alejandro Bermudez
Bermuda Dunes,CA
Summary
Dedicated and results-driven professional with extensive expertise in street maintenance, public safety, utilities, and customer service. Recognized for delivering high-impact results by optimizing safety and service operations while fostering effective collaboration across departments. Proven ability to thrive in high-pressure environments, maintaining meticulous attention to detail and a steadfast commitment to excellence. Passionate about enhancing community well-being through innovative solutions and proactive engagement.
Overview
4
4
years of professional experience
Work History
Client Manager
Rubio Security Agency
03.2026 - Current
- Cultivated strong client relationships through proactive communication and support.
- Facilitated resolution of client inquiries, ensuring satisfaction and service excellence.
- Managed project timelines and deliverables, coordinating with teams for seamless execution.
- Developed customized security solutions to meet diverse client needs and requirements.
- Supervised daily security operations, ensuring compliance with safety protocols and procedures.
- Trained and mentored junior security staff on operational policies and emergency response techniques.
- Developed and implemented training programs focusing on conflict resolution and customer service skills.
- Analyzed surveillance footage to investigate incidents, providing detailed reports for management review.
- Recommended improvements to security systems based on emerging threats and technology advancements.
- Recorded incident reports with detailed accounts of occurrences.
Post Commander
Allied Universal Security Services
06.2025 - 03.2026
- Directed security operations, ensuring compliance with company policies and procedures.
- Supervised team of security personnel, enhancing performance through training and mentorship.
- Developed and implemented security protocols to mitigate risks and enhance safety measures.
- Coordinated incident response efforts, maintaining clear communication with law enforcement agencies.
- Increased personnel competency with consistent training sessions, covering both standard procedures and emergency scenarios.
- Managed budget effectively, allocating resources wisely in order to meet departmental needs without overspending.
- Managed team of 10 officers protecting OutDoor Resort MotorCoach.
Street Maintenance Worker
City of Palm Desert
04.2025 - 06.2025
- Conducted asphalt and concrete maintenance on city streets, sidewalks, and curbs to ensure safe and even surfaces for community use.
- Managed operation of heavy machinery including dump trucks, compactors, jackhammers, and saws while performing street and utility maintenance projects.
- Executed installation and maintenance of traffic control systems including cones, barricades, and signage to secure job sites.
- Optimized storm drain maintenance and cleared roadway debris, ensuring adherence to city sanitation standards.
- Assisted in emergency repair response following weather-related or vehicle-damage incidents.
- Provided exceptional service to residents by addressing maintenance complaints and resolving hazards promptly.
- Utilized various tools such as shovels, rakes, brooms, jackhammers, and heavy machinery to perform routine maintenance duties efficiently.
- Provided excellent customer service when interacting with residents during daily tasks or responding to inquiries regarding street-related issues.
Healthcare Security Officer
HSS Security
10.2024 - 04.2025
- Monitored high-risk hospital zones including emergency departments, behavioral units, and public entrances.
- Protected staff and patients by de-escalating physical and verbal confrontations with professionalism and empathy.
- Escorted aggressive or at-risk patients with calm, supportive interventions aligned with hospital protocols.
- Collaborated with clinical staff and local law enforcement during crisis situations, including patient elopement or violent incidents.
- Prepared detailed reports of daily security activities and incident documentation in compliance with healthcare regulations.
- Conducted hourly patrols and identified security risks, resulting in a 20% reduction in unauthorized access incidents.
Retail Sales Specialist
Verizon
10.2023 - 12.2024
- Consistently exceeded monthly sales targets by promoting new product bundles and personalized mobile plans.
- Educated customers on new tech features, resulting in a 40% increase in upsells and plan upgrades.
- Resolved billing and service issues efficiently, earning high customer satisfaction and loyalty scores.
- Managed visual merchandising strategies to enhance product visibility and increase foot traffic.
- Maintained accurate records of transactions, returns, and customer interactions using point-of-sale systems.
Distributor Operator Trainee
Coachella Valley Water District
05.2023 - 09.2023
- Assisted with installation and repair of water service pipelines, including digging, trenching, and pipe fitting.
- Conducted valve tuning and hydrant flushing operations to ensure uninterrupted service to residential and commercial areas.
- Interpreted utility maps and service plans to support efficient infrastructure maintenance.
- Used pressure gauges and flow meters to assess system performance and report anomalies to supervisors.
- Performed daily inspections and preventative maintenance on utility equipment and safety tools.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Highway Maintenance Worker
Caltrans District 8
10.2022 - 03.2023
- Managed maintenance and repair of roadway shoulders and signage on state highways while adhering to tight project schedules.
- Established warning signs and crash barriers to enhance safety for drivers and crews during construction activities.
- Removed debris, coordinated erosion control efforts, and reacted to weather-related damage incidents.
- Coordinated with engineers and traffic control teams to enhance maintenance routes and limit traffic disturbance.
- Enhanced road conditions through efficient pothole repair, guardrail installation, and pavement maintenance.
- Assisted with emergency response efforts during natural disasters or accidents affecting highways within assigned region.
- Improved highway safety by conducting regular inspections and promptly addressing identified issues.
Education
High School Diploma -
Desert Mirage High School
Thermal, CA05.2012
Skills
- Client services
- Strategy development
- Team oversight
- Financial acumen
- Time management
- Customer service
- Territory management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Manager
Rubio Security Agency
03.2026 - Current
Post Commander
Allied Universal Security Services
06.2025 - 03.2026
Street Maintenance Worker
City of Palm Desert
04.2025 - 06.2025
Healthcare Security Officer
HSS Security
10.2024 - 04.2025
Retail Sales Specialist
Verizon
10.2023 - 12.2024
Distributor Operator Trainee
Coachella Valley Water District
05.2023 - 09.2023
Highway Maintenance Worker
Caltrans District 8
10.2022 - 03.2023
High School Diploma -
Desert Mirage High School