Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JOSEAN RIVERA-CRUZ

Savannah,GA

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Supervisor

UNISCO
04.2024 - Current
  • Simultaneously managed all operational aspects of 6 E-Commerce accounts. Including managing P & L, revenue, and day-to-day headcount to reduce costs
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly
  • Implemented employee cross-training programs which improved versatility and adaptability among team members
  • Utilized data-driven decision-making to identify areas for improvement within the warehouse operation process flowchart

Realtor

MVP Realty
08.2023 - 01.2024
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
  • Wrote contracts to outline sales and purchases of properties
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings
  • Advised and informed prospective clients on current market activities and conditions

Supervisor Logistics

Ryder System E-commerce
01.2023 - 06.2023
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
  • Revised and developed procedures to reduce risk and achieve compliance
  • Directed receiving, shipping, put-away and VAS (Value-Added service) of wide range of products daily; with over 2.5 million units of inventory
  • Promoted diligence and culture of safety for drivers and warehouse operations
  • Organized workload with daily headcounts ranging from 50-65 associates to effectively complete task within labor cost goal
  • Interacted with customers/clients via email, phone, or in-person to address inquiries, provide information on production status, and offer assistance with any concerns
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks

Onsite Manager

Diverse Staffing
01.2022 - 01.2023
  • Directed training and retraining of employees to boost performance and enhance business results
  • Kept the client informed about staffing updates, trends, and market insights
  • Be responsible to client inquiries and concerns promptly
  • Proficiently managed employee daily attendance record along with timekeeping
  • Oversaw the recruitment process, including sourcing, interviewing, and selecting candidates for various job positions based on client requirements
  • Effectively supervised staff of 60+ personnel by implementing company policies, protocols, work rules and disciplinary action
  • Cultivated positive rapport with client and fellow employees to boost company morale and promote employee retention
  • Conducted safety walks and inspections to insure all OSHA, Federal and State regulations were being upheld

Forklift Operator

Whiplash
08.2021 - 01.2022
  • Transported goods between warehouse locations by loading and unloading according to shipment and storage needs
  • Properly ensured that all inventory and records were up to date
  • Maintained constant communication with customers and truckers to ensure positive and efficient customer experience

Education

High School Diploma -

Liberty County High School
05.2021

Skills

  • Operations Management
  • Motivational Leadership
  • Production Planning
  • Conflict Resolution
  • Policy and Procedure Adherence
  • Customer Relationship Development
  • Experienced and efficient on payroll
    software; Paycom and TIMECO

Certification

  • Certified Forklift "Trainer To Train"
  • Certified to operate Sit down Forklift, Stand up Reach Truck, Stock Order Picker, Electric Pallet Jacket and Clamp
  • MOS Certified (Microsoft Office Specialist) - Excel, Outlook, Word, etc

Languages

Spanish
Native or Bilingual

Timeline

Operations Supervisor

UNISCO
04.2024 - Current

Realtor

MVP Realty
08.2023 - 01.2024

Supervisor Logistics

Ryder System E-commerce
01.2023 - 06.2023

Onsite Manager

Diverse Staffing
01.2022 - 01.2023

Forklift Operator

Whiplash
08.2021 - 01.2022

High School Diploma -

Liberty County High School

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JOSEAN RIVERA-CRUZ