JOSE ANN CHARLES
Summary
Highly motivated and results- oriented individual with a strong work ethic in problem-solving and multitasking with a desire to learn new skills. Eager to take on new challenges and contribute positively to a team environment.
Overview
17
17
years of professional experience
Work History
Dispatcher
UPS Toronto Hub
04.2019 - 03.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Collaborated with management teams on strategic planning initiatives for scheduling optimization, and procedural improvements.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
Payroll Associate
Grafton Fraser
01.2006 - 01.2007
- Consistently met deadlines even under high-pressure situations, displaying exceptional time-management skills.
- Participated in ongoing professional development activities to stay current with industry best practices and trends in the field of payroll management.
- Maintained confidentiality of sensitive employee information, adhering to strict privacy guidelines.
- Collaborated with HR department to ensure seamless onboarding and offboarding processes for payroll purposes.
- Streamlined payroll processing by implementing efficient data management and accurate calculations.
Education
Graduate Certificate - Early Childhood Education – ECE
Humber Institute
Bachelor of Arts - Paralegal Studies
Humber Institute
Skills
- Microsoft Office, MS Word, Excel, PowerPoint
- Payroll software proficiency
- Multitasking and organization
- Data entry software proficiency
- Attention to detail
- Dispatch software
- Team collaboration
- Complex Problem-solving
- Documentation and reporting
- Conflict resolution
- Clear communication
- Quality assurance
Timeline
Dispatcher
UPS Toronto Hub
04.2019 - 03.2023
Payroll Associate
Grafton Fraser
01.2006 - 01.2007
Graduate Certificate - Early Childhood Education – ECE
Humber Institute
Bachelor of Arts - Paralegal Studies
Humber Institute
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