Talitha Garcia
Rio Hondo
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail and food industry. Solid team player with upbeat, positive attitude and proven skill in establishing a relationship with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Manager
Triple A Western Wear
2021.08 - Current
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Entered time and attendance logs in preparation for payroll
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Recruited and hired qualified candidates to fill open positions
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Cashier
Mike's Supermarket
2021.01 - 2021.08
- Collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Processed sales transactions to prevent long customer wait times
- Learned roles of other departments to provide coverage and keep store operational
- Verified customer age requirement for alcohol or tobacco purchases
- Delivered high level of customer service to patrons using active listening and engagement skills
- Answered customer questions and provided store information.
Waitress
Chili’s Bar & Grill
2020.07 - 2021.01
- Greeted customers, answered questions and recommended specials to increase profits
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Stocked server areas with supplies before, during and after shifts
- Resolved customer concerns with friendly and knowledgeable service
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
TOGO Specialist
Chili's Bar & Grill
2018.10 - 2020.07
- Filled faxed, mobile and online orders accurately, efficiently and on-time
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones
- Promoted repeat business by building relationships with key customers
- Prepared appropriate bags, labels and containers for take-out orders
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities
- Received payments, returned accurate change and closed checks in POS system.
Education
Some College - Exercise Science
The University of Texas At Rio Grande Valley
BrownsvilleHigh School Diploma -
Rio Hondo High School
Rio Hondo, TX06.2019
Skills
- Social media marketing
- Sales techniques
- Project management
- Issue and conflict resolution
- Multitasking
- Technologically savvy
- Creative
- Team player
Languages
English
Full Professional
Timeline
Manager
Triple A Western Wear
2021.08 - Current
Cashier
Mike's Supermarket
2021.01 - 2021.08
Waitress
Chili’s Bar & Grill
2020.07 - 2021.01
TOGO Specialist
Chili's Bar & Grill
2018.10 - 2020.07
Some College - Exercise Science
The University of Texas At Rio Grande Valley
High School Diploma -
Rio Hondo High School
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