Jose Antonio Morales Martinez
6234551645
Avondale,AZ
Summary
Driven by strategic planning and exceptional communication, I significantly enhanced operational efficiency and customer satisfaction at Little O's. My background spans from BOH management to logistics, showcasing versatility, teamwork, and a knack for problem-solving. Leveraging bilingual abilities and a results-focused approach, I excel in dynamic environments, consistently meeting employer and customer expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
Work History
BOH Manager
Little O's
521 W McDowell Rd, Phoenix, AZ 85003
11.2021 - 08.2024
- Monitored equipment maintenance schedules to prevent downtime due to malfunctions or repairs.
- Spearheaded employee training programs, improving overall skillsets within the BOH team.
- Streamlined communication channels between FOH and BOH teams to improve overall restaurant efficiency.
- Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
Welder
Intrepid Tool Industries
10895 N Solar Canyon Way, Surprise, AZ 85379
01.2018 - 04.2020
- Prepared welding equipment to perform advanced welding work.
- Welded in flat, horizontal, vertical, and overhead positions.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
Delivery Driver
Pizza Hut
1450 N Dysart Rd, Avondale, AZ 85323
09.2020 - 05.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Assistant Manager
Little Caesars
432 N Litchfield Rd STE 324, Goodyear, AZ 85338
12.2013 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Recall/Unloader
Auto Zone Distribution Center
7502 W Washington St, Tolleson, AZ 85353
01.2016 - 01.2017
- Played key role in emergency response efforts, quickly adapting unloading plans to accommodate urgent shipments.
- Minimized delays in supply chain, promptly unloading and processing goods for further distribution.
- Contributed to a positive work culture through active participation in staff meetings and offering constructive feedback on operational improvements.
- Loaded packages onto pallets and into staging areas as directed.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Maintained clear communication with warehouse supervisors regarding shipment arrivals, delays, or issues encountered during the unloading process.
- Reduced damage to goods, carefully handling fragile items and following precise unloading instructions.
Unloader
Walmart Super Centers
1100 N Estrella Pkwy, Goodyear, AZ 85338
06.2013 - 11.2013
- Proactively identified potential hazards in unloading area, implementing measures to mitigate risks.
- Contributed significantly to meeting inventory accuracy targets by carefully checking and verifying unloaded goods.
- Handled packages with care while transporting from truck to loading dock.
- Increased customer satisfaction by ensuring that goods were available for dispatch without unnecessary delays.
Education
High School Diploma
Agua Fria High School
530 E Riley Dr, Avondale, AZ 8532305.2013
Skills
Strategic planning
Timeline
BOH Manager
Little O's
11.2021 - 08.2024
Delivery Driver
Pizza Hut
09.2020 - 05.2021
Welder
Intrepid Tool Industries
01.2018 - 04.2020
Recall/Unloader
Auto Zone Distribution Center
01.2016 - 01.2017
Assistant Manager
Little Caesars
12.2013 - 01.2018
Unloader
Walmart Super Centers
06.2013 - 11.2013
High School Diploma
Agua Fria High School