Jose Armando Reyes
Brownsville,TX
Summary
Dedicated customer service representative with a diverse background in banking, sales, and customer support. Adept at building strong customer relationships and managing transactions with accuracy. Skilled in bilingual communication and problem-solving to enhance customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Italia Express
Brownsville, TX
02.2021 - Current
- Provided exceptional assistance to customers, enhancing overall experience and improving retention.
- Managed cash register transactions, processing both cash and credit payments accurately.
- Handled customer orders in service line, ensuring attention to detail and satisfaction.
- Maintained records of incoming and outgoing orders to streamline operations.
- Inspected food quality and checked temperatures to ensure compliance with safety standards.
- Cleaned equipment and work areas before and after shifts to maintain hygiene.
- Assisted manager with inventory management and stock control.
- Set up food service area according to specific instructions and needs.
- Operated baking equipment effectively to support daily operations.
- Trained and instructed new employees on job responsibilities and company policies.
Independent Car Dealer
Self Employed Services
05.2024 - 06.2025
- Managed all aspects of acquiring, repairing, and selling used vehicles to achieve profitability.
- Conducted thorough market analysis to identify high-demand vehicles, increasing profit per sale.
- Developed strong customer relationships by providing exceptional service and clear communication.
- Handled all financial transactions and maintained accurate inventory records.
- Negotiated sales agreements, ensuring customer satisfaction and repeat business.
- Maintained compliance with local regulations and standards for vehicle sales.
Bilingual Virtual Banker
First Convenience Bank
Brownsville, TX
08.2023 - 05.2024
- Assist customers via inbound/outbound calls, live chat, secure messages, and email.
- Handle customer service issues directly to expedite solutions.
- Ensure accuracy and provide correct information to resolve customer issues.
- Cross-sell bank services and products to customers.
- Research and prepare responses to customer complaints and inquiries.
- Resolve operational and technical issues while meeting critical deadlines.
Landscaping Worker
Mike’s Landscaping
Brownsville
09.2020 - 02.2021
- Operated landscaping equipment to enhance yard aesthetics and maintain grounds.
- Applied pesticides and fertilizers to control pests, eliminate weeds, and prevent disease.
- Utilized shears, pruners, and chainsaws for pruning hedges, trees, and shrubs.
- Performed preventative maintenance to ensure optimal functioning of landscaping equipment.
- Used hand tools for breaking up dirt, digging holes, and executing general labor tasks.
- Responded to customer inquiries regarding landscape care and maintenance best practices.
Dental Technician Assistant
Ceramix Dental
Heroica Matamoros, TM
08.2013 - 08.2020
- Molded wax over denture set-ups to create full contours of artificial gums.
- Created artificial teeth by bonding porcelain to metal, ensuring aesthetic appeal and durability.
- Conducted wear tests to evaluate durability of dental appliances under repeated use.
- Melted metals and mixed plasters, acrylics, and porcelain to fabricate dental prosthetics.
- Polished finished work to smooth rough edges and achieve optimal fit.
- Reviewed orders and instructions from dentists to ensure accurate completion of work.
Education
Universidad Autonoma De Matamoros
Heroica Matamoros, TMHigh School Diploma -
James Pace High School
Brownsville07.2013
Skills
- Customer service
- Customer relation
- Computer proficiency
- Bilingual communication
- Cash handling
- Client Engagement
- Inventory management
- Sales negotiation
- Technical issue resolution
- Operational support
- Equipment operation
- Quality control
- Financial transaction management
- Telephone etiquette
- Leadership experience
Timeline
Independent Car Dealer
Self Employed Services
05.2024 - 06.2025
Bilingual Virtual Banker
First Convenience Bank
08.2023 - 05.2024
Customer Service Representative
Italia Express
02.2021 - Current
Landscaping Worker
Mike’s Landscaping
09.2020 - 02.2021
Dental Technician Assistant
Ceramix Dental
08.2013 - 08.2020
Universidad Autonoma De Matamoros
High School Diploma -
James Pace High School