Jose C Ramos
San Antonio
Summary
I am pursuing opportunities that allow me to apply my knowledge, skills, and passion within the field of International Studies while supporting the organization’s global mission. I aim to continue growing both professionally and personally, contributing meaningful insight and cultural understanding as I build the foundation for the long-term international career I am committed to achieving.
Overview
5
5
years of professional experience
Work History
Assistance Shift Store Manager
Tia's Taco Hut Restaurant
10.2021 - 12.2024
- Assisted with inventory management, ensuring product availability for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Delivery Driver Assistant
Gunn Honda
02.2021 - 08.2021
- Assisted delivery drivers in loading and unloading packages efficiently.
- Coordinated with team members to optimize delivery routes and schedules.
- Maintained accurate records of deliveries and inventory using tracking systems.
- Communicated with customers to provide updates on delivery status and resolve issues.
- Collaborated with warehouse staff to enhance inventory management and accuracy.
Sales Part Representative
Gunn Honda Dealership
01.2020 - 02.2021
- Assisted customers in identifying and purchasing parts, enhancing overall customer satisfaction.
- Collaborated with team members to improve product knowledge and sales techniques.
- Conducted outbound calls to engage customers and gather feedback on services.
- Analyzed call data to identify trends and enhance overall customer experience.
- Assisted customers in finding appropriate parts promptly.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
Education
Associate of Science - International Studies
Northwest Vista College
San Antonio, TX12-2023
High School Diploma -
Universidad Autonoma De Coahuila UAC
Melchor Muzquiz Coahuila, Mexico06-2018
Skills
- Bilingual
- Sales Experience
- Social Work
- Document filing
- Customer Service
- Problem-solving
- Multitasking and organization
- Leadership development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistance Shift Store Manager
Tia's Taco Hut Restaurant
10.2021 - 12.2024
Delivery Driver Assistant
Gunn Honda
02.2021 - 08.2021
Sales Part Representative
Gunn Honda Dealership
01.2020 - 02.2021
Associate of Science - International Studies
Northwest Vista College
High School Diploma -
Universidad Autonoma De Coahuila UAC