Summary
Overview
Work History
Education
Skills
Websites
Community Service
Timeline
Generic

Diana Lumbreras

San Antonio,USA

Summary

Bilingual, data-driven professional with a strong focus on outcomes, dedicated to developing and implementing effective support system that promotes academic excellence, personal growth, and holistic development.

Overview

5
5
years of professional experience

Work History

Refugee Resettlement Case Manager- Refugee Cash Assistance

RAICES
San Antonio, TX
11.2024 - Current
  • Managed refugee resettlement cases, ensuring timely access to cash assistance, demonstrating strong problem-solving and empathy.
  • Efficiently manage resettlement cases and cash assistance, ensuring timely support and positive outcomes.
  • Analyze refugee resettlement data to optimize cash assistance allocation, improving program efficiency and impactful resource distribution.
  • Identified barriers to client success and developed strategies to overcome them.
  • Transitioned clients to different providers based on progress or needs.
  • Advocated on behalf of clients to secure necessary services and support.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Educated clients and their families about their rights and available community resources.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Admin Support Specialist

Restore Education
San Antonio, TX
01.2023 - 08.2023
  • Partnered to develop student services programs, incorporated feedback to meet program requirements and ensured student success
  • Implemented student programs through collaboration with internal/external partners and fostered a supportive environment
  • Analyzed data from diverse sources, ensured compliance with policies and addressed key issues for informed decision-making
  • Consulted with students, offered guidance on procedures, policies, and technical matters and empowered their academic journey
  • Established relationships with academic departments and target groups, fostered collaboration and enhanced student engagement
  • Assisted in managing budgets, effectively allocated resources to optimize student support and program effectiveness
  • Facilitated engaging seminars, workshops, and meetings for students, fostered learning opportunities and community engagement
  • Provided efficient administration and coordination services, ensured smooth operations and enhanced overall student experience
  • Achieved 360% of the enrollment goal by successfully engaging with and enrolling 18 out of 30 interested students from a pool of 100 for an 8week class and worked on enrollment for future classes, met or exceeded enrollment goals

Career Service Coordinator

Quest College
San Antonio, TX
08.2021 - 09.2022
  • Collaborated with the Director of Campus & Externship Coordinator to support student development
  • Prepared and presented data reports on student updates to the Director of Campus & Director of Faculty and Students
  • Fostered strong relationships with 30 potential employers to create job placement opportunities in multiple business sectors
  • Facilitated end-of-course surveys to gather valuable student feedback used to enhance future instruction and program
  • Offered recommendations on effective job approaches and resolved complaints regarding salaries and classifications
  • Educated students on resume building, the interview process, job expectations, and professionalism
  • Conducted interviews with students to understand their career goals and provide relevant guidance
  • Managed stock inventory by receiving and processing items into the inventory management system
  • Organized monthly job fairs, created a professional development program, and planned various student activities
  • Acted as a liaison for the Registrar, coordinating schedules for 15 faculty and 100+ students
  • Organized Spring Job Fair, inviting 20+ employers, where 40 of 200 attendees were hired on the spot
  • Conducted quarterly job fairs for CNA class, attracting 10 employers and facilitating employment opportunities for students
  • Implemented a spreadsheet to track student employment, ensures efficient management and easy access to information
  • Cultivated relationships with 30 employers, provided regular updates on graduation events through proactive email communication

Admissions Counselor

UAG School of Medicine
San Antonio, TX
01.2020 - 05.2021
  • Processed paperwork and conducted interviews to welcome prospective students and ensure a smooth admissions process
  • Arranged 10+ campus tours, provided a personalized and informative experience for potential students
  • Executed follow-up activities, including letter writing, phone campaigns, and engagement with prospective students in central USA
  • Maintained recruiting operations, adhering to policies and procedures, and promptly reporting any changes as necessary
  • Researched/designed questionnaires to develop a profile of students attracted to the college, analyzes results and led focus groups
  • Effectively communicated with an average of 50 to 80 students per week, providing guidance and information about the college
  • Assessed student interests and skills, offering strategic information to guide them in pursuing suitable courses
  • Promoted in 3 months due to ability to communicate with bilingual students and exhibited a high level of competency

Front Desk Receptionist

UAG School of Medicine
San Antonio, TX
09.2019 - 12.2019
  • Ensured accurate accounting records by meticulously filing all paperwork and verifying bill reconciliation
  • Provided comprehensive administrative support, including tasks such as copying, faxing, note-taking, and travel arrangements
  • Efficiently directed incoming mail and calls to appropriate departments, streamlining communication flow within the organization
  • Contributed to workplace security by managing badge issuance, collection, and visitor logs, maintaining a safe environment
  • Demonstrated strong multitasking abilities and adherence to deadlines while managing multiple tasks simultaneously

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
12.2026

Associate of Arts - Medical Administrative Assistant

Altierus Career College
12.2017

HIPPA Certificate -

Altierus Career College
12.2017

CPR Certificate -

Altierus Career College
12.2017

Skills

  • Bilingual
  • Organization and Time Management
  • Data Analysis and Reporting
  • Strong Presentation Skills
  • Adaptability and Decision Making
  • Problem Solving
  • Information Organization
  • Records management

Community Service

  • Fundraising Volunteer, Charles A. Arnold Elementary, San Antonio, TX, 01/21 - Present
  • Volunteer, Dellview Music School, San Antonio, TX, 01/23 - Present

Timeline

Refugee Resettlement Case Manager- Refugee Cash Assistance

RAICES
11.2024 - Current

Admin Support Specialist

Restore Education
01.2023 - 08.2023

Career Service Coordinator

Quest College
08.2021 - 09.2022

Admissions Counselor

UAG School of Medicine
01.2020 - 05.2021

Front Desk Receptionist

UAG School of Medicine
09.2019 - 12.2019

Bachelor of Science - Business Administration

Southern New Hampshire University

Associate of Arts - Medical Administrative Assistant

Altierus Career College

HIPPA Certificate -

Altierus Career College

CPR Certificate -

Altierus Career College
Diana Lumbreras