Bilingual, data-driven professional with a strong focus on outcomes, dedicated to developing and implementing effective support system that promotes academic excellence, personal growth, and holistic development.
Overview
5
5
years of professional experience
Work History
Refugee Resettlement Case Manager- Refugee Cash Assistance
RAICES
San Antonio, TX
11.2024 - Current
Managed refugee resettlement cases, ensuring timely access to cash assistance, demonstrating strong problem-solving and empathy.
Efficiently manage resettlement cases and cash assistance, ensuring timely support and positive outcomes.
Analyze refugee resettlement data to optimize cash assistance allocation, improving program efficiency and impactful resource distribution.
Identified barriers to client success and developed strategies to overcome them.
Transitioned clients to different providers based on progress or needs.
Advocated on behalf of clients to secure necessary services and support.
Handled administrative procedures to meet objectives set by boards of directors or senior management.
Coordinated transportation services for clients who lacked access to reliable transportation.
Advised staff members on effective strategies for working with challenging client behaviors.
Educated clients and their families about their rights and available community resources.
Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Admin Support Specialist
Restore Education
San Antonio, TX
01.2023 - 08.2023
Partnered to develop student services programs, incorporated feedback to meet program requirements and ensured student success
Implemented student programs through collaboration with internal/external partners and fostered a supportive environment
Analyzed data from diverse sources, ensured compliance with policies and addressed key issues for informed decision-making
Consulted with students, offered guidance on procedures, policies, and technical matters and empowered their academic journey
Established relationships with academic departments and target groups, fostered collaboration and enhanced student engagement
Assisted in managing budgets, effectively allocated resources to optimize student support and program effectiveness
Facilitated engaging seminars, workshops, and meetings for students, fostered learning opportunities and community engagement
Provided efficient administration and coordination services, ensured smooth operations and enhanced overall student experience
Achieved 360% of the enrollment goal by successfully engaging with and enrolling 18 out of 30 interested students from a pool of 100 for an 8week class and worked on enrollment for future classes, met or exceeded enrollment goals
Career Service Coordinator
Quest College
San Antonio, TX
08.2021 - 09.2022
Collaborated with the Director of Campus & Externship Coordinator to support student development
Prepared and presented data reports on student updates to the Director of Campus & Director of Faculty and Students
Fostered strong relationships with 30 potential employers to create job placement opportunities in multiple business sectors
Facilitated end-of-course surveys to gather valuable student feedback used to enhance future instruction and program
Offered recommendations on effective job approaches and resolved complaints regarding salaries and classifications
Educated students on resume building, the interview process, job expectations, and professionalism
Conducted interviews with students to understand their career goals and provide relevant guidance
Managed stock inventory by receiving and processing items into the inventory management system
Organized monthly job fairs, created a professional development program, and planned various student activities
Acted as a liaison for the Registrar, coordinating schedules for 15 faculty and 100+ students
Organized Spring Job Fair, inviting 20+ employers, where 40 of 200 attendees were hired on the spot
Conducted quarterly job fairs for CNA class, attracting 10 employers and facilitating employment opportunities for students
Implemented a spreadsheet to track student employment, ensures efficient management and easy access to information
Cultivated relationships with 30 employers, provided regular updates on graduation events through proactive email communication
Admissions Counselor
UAG School of Medicine
San Antonio, TX
01.2020 - 05.2021
Processed paperwork and conducted interviews to welcome prospective students and ensure a smooth admissions process
Arranged 10+ campus tours, provided a personalized and informative experience for potential students
Executed follow-up activities, including letter writing, phone campaigns, and engagement with prospective students in central USA
Maintained recruiting operations, adhering to policies and procedures, and promptly reporting any changes as necessary
Researched/designed questionnaires to develop a profile of students attracted to the college, analyzes results and led focus groups
Effectively communicated with an average of 50 to 80 students per week, providing guidance and information about the college
Assessed student interests and skills, offering strategic information to guide them in pursuing suitable courses
Promoted in 3 months due to ability to communicate with bilingual students and exhibited a high level of competency
Front Desk Receptionist
UAG School of Medicine
San Antonio, TX
09.2019 - 12.2019
Ensured accurate accounting records by meticulously filing all paperwork and verifying bill reconciliation
Provided comprehensive administrative support, including tasks such as copying, faxing, note-taking, and travel arrangements
Efficiently directed incoming mail and calls to appropriate departments, streamlining communication flow within the organization
Contributed to workplace security by managing badge issuance, collection, and visitor logs, maintaining a safe environment
Demonstrated strong multitasking abilities and adherence to deadlines while managing multiple tasks simultaneously
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
12.2026
Associate of Arts - Medical Administrative Assistant