Diana Lumbreras
San Antonio,USA
Summary
Bilingual, data-driven professional with a strong focus on outcomes, dedicated to developing and implementing effective support system that promotes academic excellence, personal growth, and holistic development.
Overview
5
5
years of professional experience
Work History
Refugee Resettlement Case Manager- Refugee Cash Assistance
RAICES
San Antonio, TX
11.2024 - Current
- Managed refugee resettlement cases, ensuring timely access to cash assistance, demonstrating strong problem-solving and empathy.
- Efficiently manage resettlement cases and cash assistance, ensuring timely support and positive outcomes.
- Analyze refugee resettlement data to optimize cash assistance allocation, improving program efficiency and impactful resource distribution.
- Identified barriers to client success and developed strategies to overcome them.
- Transitioned clients to different providers based on progress or needs.
- Advocated on behalf of clients to secure necessary services and support.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Educated clients and their families about their rights and available community resources.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Admin Support Specialist
Restore Education
San Antonio, TX
01.2023 - 08.2023
- Partnered to develop student services programs, incorporated feedback to meet program requirements and ensured student success
- Implemented student programs through collaboration with internal/external partners and fostered a supportive environment
- Analyzed data from diverse sources, ensured compliance with policies and addressed key issues for informed decision-making
- Consulted with students, offered guidance on procedures, policies, and technical matters and empowered their academic journey
- Established relationships with academic departments and target groups, fostered collaboration and enhanced student engagement
- Assisted in managing budgets, effectively allocated resources to optimize student support and program effectiveness
- Facilitated engaging seminars, workshops, and meetings for students, fostered learning opportunities and community engagement
- Provided efficient administration and coordination services, ensured smooth operations and enhanced overall student experience
- Achieved 360% of the enrollment goal by successfully engaging with and enrolling 18 out of 30 interested students from a pool of 100 for an 8week class and worked on enrollment for future classes, met or exceeded enrollment goals
Career Service Coordinator
Quest College
San Antonio, TX
08.2021 - 09.2022
- Collaborated with the Director of Campus & Externship Coordinator to support student development
- Prepared and presented data reports on student updates to the Director of Campus & Director of Faculty and Students
- Fostered strong relationships with 30 potential employers to create job placement opportunities in multiple business sectors
- Facilitated end-of-course surveys to gather valuable student feedback used to enhance future instruction and program
- Offered recommendations on effective job approaches and resolved complaints regarding salaries and classifications
- Educated students on resume building, the interview process, job expectations, and professionalism
- Conducted interviews with students to understand their career goals and provide relevant guidance
- Managed stock inventory by receiving and processing items into the inventory management system
- Organized monthly job fairs, created a professional development program, and planned various student activities
- Acted as a liaison for the Registrar, coordinating schedules for 15 faculty and 100+ students
- Organized Spring Job Fair, inviting 20+ employers, where 40 of 200 attendees were hired on the spot
- Conducted quarterly job fairs for CNA class, attracting 10 employers and facilitating employment opportunities for students
- Implemented a spreadsheet to track student employment, ensures efficient management and easy access to information
- Cultivated relationships with 30 employers, provided regular updates on graduation events through proactive email communication
Admissions Counselor
UAG School of Medicine
San Antonio, TX
01.2020 - 05.2021
- Processed paperwork and conducted interviews to welcome prospective students and ensure a smooth admissions process
- Arranged 10+ campus tours, provided a personalized and informative experience for potential students
- Executed follow-up activities, including letter writing, phone campaigns, and engagement with prospective students in central USA
- Maintained recruiting operations, adhering to policies and procedures, and promptly reporting any changes as necessary
- Researched/designed questionnaires to develop a profile of students attracted to the college, analyzes results and led focus groups
- Effectively communicated with an average of 50 to 80 students per week, providing guidance and information about the college
- Assessed student interests and skills, offering strategic information to guide them in pursuing suitable courses
- Promoted in 3 months due to ability to communicate with bilingual students and exhibited a high level of competency
Front Desk Receptionist
UAG School of Medicine
San Antonio, TX
09.2019 - 12.2019
- Ensured accurate accounting records by meticulously filing all paperwork and verifying bill reconciliation
- Provided comprehensive administrative support, including tasks such as copying, faxing, note-taking, and travel arrangements
- Efficiently directed incoming mail and calls to appropriate departments, streamlining communication flow within the organization
- Contributed to workplace security by managing badge issuance, collection, and visitor logs, maintaining a safe environment
- Demonstrated strong multitasking abilities and adherence to deadlines while managing multiple tasks simultaneously
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
12.2026
Associate of Arts - Medical Administrative Assistant
Altierus Career College
12.2017
HIPPA Certificate -
Altierus Career College
12.2017
CPR Certificate -
Altierus Career College
12.2017
Skills
- Bilingual
- Organization and Time Management
- Data Analysis and Reporting
- Strong Presentation Skills
- Adaptability and Decision Making
- Problem Solving
- Information Organization
- Records management
Community Service
- Fundraising Volunteer, Charles A. Arnold Elementary, San Antonio, TX, 01/21 - Present
- Volunteer, Dellview Music School, San Antonio, TX, 01/23 - Present
Timeline
Refugee Resettlement Case Manager- Refugee Cash Assistance
RAICES
11.2024 - Current
Admin Support Specialist
Restore Education
01.2023 - 08.2023
Career Service Coordinator
Quest College
08.2021 - 09.2022
Admissions Counselor
UAG School of Medicine
01.2020 - 05.2021
Front Desk Receptionist
UAG School of Medicine
09.2019 - 12.2019
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Arts - Medical Administrative Assistant
Altierus Career College
HIPPA Certificate -
Altierus Career College
CPR Certificate -
Altierus Career College
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