Jose Daniel Arbelaez

Multinational leader in the Timeshare and Hospitality Industry

(Marriott Vacation Club | Sheraton Vacation Club | Westin Vacation Club | Ritz-Carlton Destination Club | Hyatt Vacation Club)

• Responsible for the structured launch of the Hispanic sales channel within a boutique environment.
• Responsibilities:
• Progressive development of the Hispanic market pilot.
• Strategic management of in-house clients (owner base repurchase and expansion).
• Conversion analysis and portfolio growth optimization.
• Premium high-ticket consultative closing (USD 30K–60K+).
• Development of a scalable and replicable expansion model.

• Recruited to design and execute the strategic Hispanic sales channel within a premium environment.
• Key Results:
• Personal production exceeding USD 2.5M.
• Rookie of the Year.
• Executive of the Year.
• Super Sapphire Award.
• Sales Excellence Champion.

Multinational leader in the Timeshare and Hospitality Industry

• Responsibilities:
• Consolidation and expansion of the Hispanic sales channel.
• In-house client management (owner base and repurchase strategy).
• Strategic portfolio behavior analysis for incremental growth.
• Coaching and direct involvement in complex closings.
• Implementation of disciplined individual and team KPI governance.
• Results:
• Record-breaking personal production exceeding USD 3M.
• Hispanic team production exceeding USD 9M annually.
• Regional Executive of the Year.
• Strategic repositioning of the Hispanic segment.

National financial institution specialized in mortgage origination.

• Recruited to redesign and manage the commercial and operational architecture of the Florida headquarters.
• Structure under leadership:
• 10 licensed Loan Officers.
• 14 validators and pre-call support team.
• Strategic Responsibilities:
• Full commercial and operational funnel reengineering.
• Implementation of tiered validation and pre-qualification systems.
• Cultural transformation of technical profiles into structured commercial performers.
• Monthly performance governance and KPI tracking.
• Disciplined performance monitoring to ensure goal attainment.
• Results:
• Annual production volume exceeding USD 53M in mortgage originations.
• Structural improvement in operational efficiency and conversion performance.

Multinational leader in the Timeshare and Hospitality Industry

• Strategically promoted to develop and consolidate the Hispanic channel within the region.
• Hybrid role combining elite personal production and structural leadership.
• Responsibilities:
• Structured recruitment and training of the commercial team.
• High-value closing coaching.
• Culturally adapted commercial process structuring.
• Implementation of disciplined performance tracking systems.
• Results:
• Hispanic team production exceeding USD 8M annually.
• Regional Executive of the Year.
• Consolidation of the Hispanic segment as a strategic growth pillar.

• Entered as frontline executive focused on the Hispanic market within a high-pressure sales environment.
• Key Results:
• Personal production exceeding USD 1.9M (Year 1).
• Personal production exceeding USD 2.7M (Year 2).
• Rookie of the Year.
• President’s Club.
• Victorious (Top 3 global producers).
• #1 Regional Rotation Executive.
• Developed emotionally structured and culturally adapted conversion methodology.

Regional company specialized in prepaid healthcare plans (PHC).

• Responsible for full commercial, operational, and administrative leadership for the Orlando and Kissimmee region.
• Structure under leadership:
• 60 sales executives (telemarketing, office-based, and field sales).
• 12 operational leaders.
• Regional administrative and commercial oversight.
• Key Achievements:
• Average annual production exceeding USD 2.3M.
• #1 regional performance within the state.
• Implementation of disciplined daily KPI tracking systems.
• Restructuring of recruitment and training processes.
• Development of a performance-driven commercial culture.

Company specialized in BPO services for financial, banking, telecommunications, and corporate sectors.

(Business Process Outsourcing)

• Reporting directly to Executive Vice Presidency, led the strategic, commercial, and operational architecture of the organization.
• Structure under direction:
• 250+ employees.
• Commercial, Operational, Human Resources, and Administrative-Financial Management.
• Annual revenue exceeding USD 4–5 million.
• Key Responsibilities & Achievements:
• Design and implementation of multi-vertical B2B commercial architecture.
• Corporate account development and expansion.
• Implementation of PHVA (Plan-Do-Check-Act) continuous improvement model.
• Process standardization and KPI governance.
• Annual forecasting and profitability control.