Jose David Sosa
Miami
Summary
Operations Director with 20+ years of success in luxury hospitality and high-volume international lifestyle venues. Expert in engineering scalable operational frameworks that bridge the gap between 5-star service standards and aggressive financial targets. Proven track record managing $2M+ budgets, spearheading property launches, and driving up to 28% profit growth
Overview
21
21
years of professional experience
Work History
Director of Pool Operations
Essential Hospitality
Miami Beach
02.2024 - Current
- Operational Scaling: Optimized the daily operations of 9 high-volume pools and multiple departments, leading a cross-functional team of 65+ to ensure seamless execution in a luxury resort environment.
- Retention Strategy: Decreased employee turnover by fostering a high-performance culture centered on growth and recognition, directly enhancing service continuity.
- Service Standards: Engineered a 5-star service culture through targeted training and anticipation of guest needs, resulting in prompt issue resolution and consistent brand adherence.
Venue Manager
Le Meridien Saigon
Ho Chi Minh City, Vietnam
11.2022 - 01.2024
- Customer Satisfaction: Directed a team of 35 to consistently outperform service benchmarks, achieving a 20% increase in customer satisfaction scores.
- Revenue Expansion: Captured new market segments in entertainment and nightlife through strategic marketing and event implementation, managing an annual budget of $500,000.
- Event Execution: Streamlined the event management lifecycle from client requirement analysis to flawless execution, delivering customized solutions that met high-revenue targets.
General Manager/Consultant
Vesper Gourmet Lounge
Ho Chi Minh City, Vietnam
08.2020 - 06.2022
- Efficiency & Cost Control: Reduced labor costs by 8% through the implementation of rigorous labor controls and optimized scheduling practices.
- Revenue Growth: Drove a 15% increase in average guest spend by introducing comprehensive service standards and advanced customer service training.
- Market Penetration: Increased overall sales by 12% through the development and execution of localized marketing initiatives.
- Product Innovation: Launched new revenue streams, including food delivery and craft cocktails, while reducing procurement costs through streamlined inventory practices.
General Manager
Lush Saigon
Ho Chi Minh City, Vietnam
06.2015 - 08.2020
- Profitability & Growth: Executed marketing strategies that delivered a 28% increase in net profit and an 8% rise in net revenue following property renovations.
- Fiscal Oversight: Managed a $2M operational budget, consistently achieving profit targets through meticulous P&L analysis and business forecasting.
- Workforce Development: Reduced employee turnover by 15% by developing and implementing standardized training programs.
- Market Positioning: Re-established venue demographics to reach peak profitability, securing recognition as the "Best Nightclub" for two consecutive years.
- Officially named 'Managing Partner' in 2018
General Manager
Downtown Project Las Vegas
Las Vegas, NV
06.2015 - 07.2016
- Performance Benchmarking: Achieved an 8.4% hotel occupancy rate in the first year and earned an 8.8 rating on Hotels.com, securing runner-up for "Best New Hotel" in Las Vegas.
- Operational Quality: Increased housekeeping satisfaction scores by 17% through the design and launch of a specialized training program.
- Vendor Optimization: Reduced monthly spend and increased purchasing power by re-negotiating key vendor contracts.
- Yield Management: Optimized REVPAR by implementing daily room demand forecasting and strategic segmentation for a 96-room boutique property.
Marketing and Special Events Manager
Lush Saigon
Ho Chi Minh City, Vietnam
05.2012 - 07.2014
- Restructured the existing marketing department, increasing market presence though all media channels.
- Management of all special events; On-sight supervision of special events.
- Management of strategic and operational focus and goal-setting.
- Instituted innovative profit sharing and incentive programs for all staff.
- Experience in booking market suitable DJ’s and musical talents.
- Responsible for increases in guest service and staff retention.
Hotel Operations Manager
The M Resort
Henderson, NV
02.2009 - 05.2012
- Quality Excellence: Contributed to the attainment of the prestigious FORBES 4-Star Award, placing the property among the top 176 hotels globally.
- Performance Management: Elevated department efficiency and service levels by monitoring and coaching staff on check-in metrics and cash handling.
- Infrastructure Leadership: Oversaw business forecasting and department scheduling, ensuring optimal staffing levels to meet service and operational goals.
Front Desk Agent
Caesars Palace Hotel And Casino
Las Vegas, NV
07.2005 - 02.2010
- Greeted and assisted guests, ensuring exceptional customer service experiences.
- Managed check-in and check-out processes, enhancing operational efficiency.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction.
- Coordinated room assignments and special requests to meet guest preferences.
Education
Bachelor of Science - Hotel Administration
Univeristy of Neveda, Las Vegas
Las Vegas, NV12-2010
High School Diploma -
Academy of Hospitality And Toursim
06-2005
Skills
Revenue management
Hospitality operations
Sales and marketing
Budget planning and forecasting
Inventory management
Customer service
Communication
Team development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Vietnamese
Elementary
Timeline
Director of Pool Operations
Essential Hospitality
02.2024 - Current
Venue Manager
Le Meridien Saigon
11.2022 - 01.2024
General Manager/Consultant
Vesper Gourmet Lounge
08.2020 - 06.2022
General Manager
Lush Saigon
06.2015 - 08.2020
General Manager
Downtown Project Las Vegas
06.2015 - 07.2016
Marketing and Special Events Manager
Lush Saigon
05.2012 - 07.2014
Hotel Operations Manager
The M Resort
02.2009 - 05.2012
Front Desk Agent
Caesars Palace Hotel And Casino
07.2005 - 02.2010
Bachelor of Science - Hotel Administration
Univeristy of Neveda, Las Vegas
High School Diploma -
Academy of Hospitality And Toursim
Manager of the Year
Award given by Downtown Project in conjunction with Zappos and City of Las Vegas.
Runner up: Best New Hotel
Recognized as one of the best new hotels to launch in Las Vegas in 2015. Voted on by 'BestofVegas'
Best Nightclub- Lush Saigon
Recognized as the top nightclub destination for 2017 and 2018 by Cityguidepass.com and Anyarena.com