JOSE DE JESUS RODRIGUEZ MOYA
FRITANGAS MEXICAN RESTAURANT
DENVER,CO
2
Languages
16
years of professional experience
Dynamic restaurant manager with over 15 years of experience in driving customer satisfaction and operational efficiency. Skilled in decision-making and bilingual communication, dedicated to optimizing team performance and creating safe, welcoming dining experiences.
Work History
Manager
15 Years 6 Months- Oversaw daily operations to ensure smooth restaurant functioning and exceptional customer service.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Managed inventory controls, reducing waste and optimizing supply chain processes for cost efficiency.
- Analyzed customer feedback to drive menu improvements and elevate dining experiences.
- Coordinated scheduling to maintain optimal staffing levels during peak hours, enhancing operational efficiency.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Implemented health and safety protocols, ensuring compliance with local regulations and industry standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
FRITANGAS MEXICAN RESTAURANT
02.2011 - CurrentRead More
Santa Fe Community College
High School Diploma
Read More