JOSE E. RODRIGUEZ GIL
Santo Domingo,Dominican Republic
Summary
IT professional with over 20 years of experience in Information Technologies within the Air Transport Industry. Proven track record as account manager and sales manager, successfully expanding company presence in Central America and the Caribbean by securing contracts with key airports including LIR, SJU, and BGI. Expertise in solution design and technical sales, significantly enhancing customer RFP responses and increasing sales success rates. Holds a degree in IT computing science and a postgraduate degree in business administration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Sales
COLLINS AEROSPACE
Santo Domingo, Dominican Republic
07.2024 - Current
- Responsible for Airport Sales in Caribbean, Central America, and Mexico
- Expanded territory in the LATCAR region by converting 5 new sites to our systems
- Develop new business with Airports, Airlines, and concession companies in LAC region
- Strategic consulting, including business plan and sales strategy development
- Promoting and expanding Collins Aerospace products and services
- Recommend strategic partnership to the company to grow business in the region
Solution Designer
COLLINS AEROSPACE
Santo Domingo, Dominican Republic
07.2023 - 07.2024
- Responsible for interpreting RFPs
- Align potential solution with Collins internal stakeholders
- Define strategic alliances with 3rd parties to be more competitive
- Design solutions to respond to RFPs based on Collins product capabilities
- Author of technical writeups for proposals
- Technical presentation during (Oral’s meetings)
- Worked complex bids for multi-multi-product solutions in the LATCAR Region
Sales Manager
COLLINS AEROSPACE
Santo Domingo, Dominican Republic
11.2018 - 09.2023
- Responsible for Airport Sales in Caribbean, Central America, and Mexico
- Expanded territory in the LATCAR region by converting 5 new sites to our systems
- Develop new business with Airports, Airlines, and concession companies in LAC region
- Strategic consulting, including business plan and sales strategy development
- Promoting and expanding Collins Aerospace products and services
- Recommend strategic partnership to the company to grow business in the region
Account Manager – Latin America and Caribbean / Airport Systems
ROCKWELL COLLINS (IMS DIVISION)
Santo Domingo, Dominican Republic
08.2016 - 11.2018
- Applying project management skills and techniques, e.g. team leading, multi-tasking and financial management to manage ongoing projects.
- Negotiating scope and terms with subcontractors; leading a diverse team of people to deliver successful change order work to projects exceeding customer expectations.
- Understanding and fully managing all financial aspects, including monthly cost analysis, adjusting spending plans; understanding the essentials of contracts; maintaining project documentation in accordance with ISO guidelines.
- Delegating work to appropriate people, whether they are with Rockwell Collins, the customer or 3rd parties, using project management tools, such as MS Excel and MS Project to manage projects.
- Specifying, ordering, and then monitoring the purchasing procedure to acquire equipment, and then authorizing payment to suppliers; and obtaining system acceptance from customer for any change order efforts and handing them off to Technical Support staff or Site Management staff.
Site Manager (SDQ & POP) / Managed Services
ROCKWELL COLLINS (IMS DIVISION)
Santo Domingo, Dominican Republic
11.2007 - 07.2016
- Worked closely with many internal areas, Rockwell Collins PM Office, Sales, Systems Delivery and TSG to review the technical solutions provided in Dominican Republic.
- Local Support to deployment of the following technologies in two Dominican airports (SDQ and POP) during 2013- 2014 utilizing PMI practices: CADS/AirVue , CUTE/MUSE, LDCS (in partnership with Damarel).
- Local Account Management for Dominican Republic sites, including Airports (SDQ and POP) and Airlines (35 airlines in SDQ and 20 airlines in POP).
- Negotiated project scope, terms & conditions, with local service providers.
- Lead a multicultural diverse team of people to deliver successful results.
- Provide system wide maintenance support of the CUTE/MUSE.
- Supervise and coordinate technicians at Santo Domingo and Puerto Plata.
- Server infrastructure and Network Maintenance.
- Ensuring project is performed within budget, on time and meeting airport customer requirements.
- Ensure employees have the right capabilities to offer high quality service to the airport.
- Identify customer needs and provide insight into project management for offering solutions to the customer.
Sr. Systems Administrator
UPS SUPPLY CHAIN SOLUTION
Santo Domingo, Dominican Republic
08.2005 - 10.2007
- Verify the activities on more than 300 computers, printers and other devices serving the operation at Las Americas International Airport (SDQ).
- Analyze system logs (servers and gateways) and identify potential issues with systems.
- Ensure servers’ environments are fully operational and take corrective action where necessary.
- Windows servers administration
- SLA Management
- Airport Systems support / Veritas Backup Support.
- Incident management
- Predictive and corrective maintenance
- Inventory management
- Administrate different airlines systems applications.
- Create, maintain and manage Active Directory airlines users’ accounts and link them to the CUTE/MUSE.
Customer Service & Technical Support
SABRE TRAVEL NETWORK
Santo Domingo, Dominican Republic
01.2004 - 09.2005
- Managed migration of all travel agencies in the Caribbean (Dominican Republic, Barbados, Jamaica, San Martin and Puerto Rico) to a new online technology called My Sabre use for hotel and flights booking using the Sabre GDS.
- Post Migration support with issues with the new application such as printing issues, slowness with the app, new plug-in install.
- Keep all customers informed about updates in the application.
- Provide feedback of customer comments to the deployment team to make product improvements leading to customer satisfaction.
Education
Postgraduate in Business Administration - Business Administration And Management
APEC
Santo Domingo11-2010
Bachelor's degree - Computer Engineering
Universidad Dominicana O&M
Santo Domingo12-2004
Skills
- Customer service orientation
- Sales and marketing expertise
- Project management
- Budget management
- CORE champion training
- Account management
- Team building
- Operations management
- Organizational skills
- MCSA certification
- ITIL foundation v3
- Airport industry knowledge
- Self-management
Certification
- CORE Champion training – Collins Aerospace
- Microsoft Certified System Administrator (MCSA + Messaging) 2003. (MCP ID 6849569)
- ITIL Certification (Pink Elephant) - 2010 A+ (IT ESSENTIAL, HARDWARE Y SOFTWARE)
- ARINC Project Management Certification –PM LEVEL 4 (2010) & LEVEL 3 (2011)
- ARINC Management Skills (ANNAPOLIS, 2009)
- CISCO Certified Network Associate
Languages
Fluent in Spanish & English
Awards
Sales Manager of the year – 2022 – Collins Aerospace, Nominated as the finalist for “Going above and beyond towards Customer Excellence” award in 2024 – Collins Aerospace, Award for Outstanding Support on the System Migration Process in 2005 - Sabre Travel Network., ARINC Outstanding Manager Award - Employee Choice Awards 2010 - ARINC Managed Services, Award for strategic sales of 2022 – Collins Aerospace
Hobbies and Interests
Practice Mountain Biking, IT Consultant for Networking and Infrastructure - Freelancer
Timeline
Technical Sales
COLLINS AEROSPACE
07.2024 - Current
Solution Designer
COLLINS AEROSPACE
07.2023 - 07.2024
Sales Manager
COLLINS AEROSPACE
11.2018 - 09.2023
Account Manager – Latin America and Caribbean / Airport Systems
ROCKWELL COLLINS (IMS DIVISION)
08.2016 - 11.2018
Site Manager (SDQ & POP) / Managed Services
ROCKWELL COLLINS (IMS DIVISION)
11.2007 - 07.2016
Sr. Systems Administrator
UPS SUPPLY CHAIN SOLUTION
08.2005 - 10.2007
Customer Service & Technical Support
SABRE TRAVEL NETWORK
01.2004 - 09.2005
Postgraduate in Business Administration - Business Administration And Management
APEC
Bachelor's degree - Computer Engineering
Universidad Dominicana O&M
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