Wesley Cook
Hazelwood,MO
Summary
Seasoned Technical Trainer with 40 years of experience managing technology training requirements and curriculum to meet skills-development initiatives. Detail-oriented when working with team to outline, process and provide resources to meet technical goals. Organized approach to streamlining and compiling complex documentation and instruction programs. Knowledgeable oversight and tracking of technology sector.
Overview
15
15
years of professional experience
Work History
District Technical Trainer
Safelite Auto Glass
01.2015 - Current
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Updated training coursework and requirements according to group and technology changes.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
National Technical Trainer
Safelite Auto Glass
12.2009 - 12.2014
Technician Supervisor
Safelite Auto Glass
07.2008 - 12.2009
Education
Diploma -
Winston High School
Winston, MO05.2023
Diploma - Business Management
Northwest Career Center
Bethany, MO05.2023
Skills
- Class Development
- Assessments Experience
- Schematic Understanding
- Monitoring
- Materials Organization
- Materials Preparation
- Assessment Skills
- Learning Strategies
- Effective communication
- Curriculum development
- Active listening
- Problem-solving abilities
- Project management
- Organizational skills
- Industry knowledge
- Creativity and innovation
- E-learning tools
- Conflict resolution
- Strong presentation skills
- Performance assessment
- Customer service orientation
- Continuous improvement
- Time management
- Expertise in technology
- Team collaboration
- Cross-functional training
- Critical thinking
- Orientation and Onboarding
- Employee Interviewing
- Job Skill Building
- Role Playing
- Team Exercises
- Group Discussion Facilitation
- Cost Control and Reduction
- Coaching and Development
- Classroom Expertise
- Classroom Experience
- Group Instruction
Timeline
District Technical Trainer
Safelite Auto Glass
01.2015 - Current
National Technical Trainer
Safelite Auto Glass
12.2009 - 12.2014
Technician Supervisor
Safelite Auto Glass
07.2008 - 12.2009
Diploma -
Winston High School
Diploma - Business Management
Northwest Career Center
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