Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Activities
Timeline
Generic

JOSE ENRIQUE VARELA

Bakersfield,CA

Summary

Dynamic and dedicated IT Support Engineer with four years of comprehensive experience as an internal IT technician, and two years as a Managed Service Provider Support Engineer. Recognized for delivering exceptional technical support while prioritizing end-user needs and ensuring timely resolutions, as well as being recognized for collaborating with others to reach and exceed goals. Proven knowledge in assessing client environments and providing recommendations for improvements.

Overview

7
7
years of professional experience

Work History

IT SUPPORT ENGINEER

05.2022 - Current
  • Management of Active Directory and Group Policy environments - Experience with Office 365 Admin users and groups, Azure/Entra ID, Exchange, Compliance, and Defender portals - Experience with Windows 10 and Windows 11 troubleshooting, installation, and updating BIOS and OS images. - Experience with documentation systems and ensuring that client configurations, passwords, procedures, and vendors or providers are accurate. - Deployment and configuration of hardware such as desktops, laptops, peripheral devices, IP Cameras and Networking equipment through regular service requests or projects. - Software deployment such as monitoring agents, VPN Clients, and antivirus solutions, as well as line of business applications. - Experience in configuring vulnerability scans, reviewing results, and providing resolution or recommendations to reach a resolution - Regular onsite visits to client locations to work with end users on client specific issues, or to provide regular onsite support when needed. - Knowledge of ticketing systems to track projects, incidents, and recurring requests for updates or maintenance with a proven track record of staying above an 80% billing rate. - Experience with local and cloud-based firewall management, automation tools, network managing software, vulnerability scanning, as well as remote management and monitoring tools.

IT OPERATIONS AND SUPPORT TECHNICIAN

GIUMARRA VINEYARDS CORP.
07.2017 - 05.2022
  • Managed, updated, and resolved incoming ticketing requests - Partial management of Active Directory and Group Policy - Worked with Office 365 portals such as Admin center, and Exchange - Configuration and deployment of PCs, peripheral devices, networking equipment, and software - Asset tracking with in-house Inventory System - Installation of communication wiring, specifically CAT5e/CAT6 cable. - Mobile iOS support and training for field crews and foremen.

Education

Introduction to Computer Information Systems, Business Administration, Introduction to Accounting, Principles of Economics: Micro and Macro, Survey of World Music -

BAKERSFIELD COLLEGE, BAKERSFIELD, CA
05.2017

General Psychology, Christian Perspectives in Contemporary Literature, Christian Perspectives in Modern History, Accounting 101, Introduction to the Old Testament, Macroeconomics/Microeconomics, Philosophical Perspectives -

WESTMONT COLLEGE, SANTA BARBARA, CA
12.2015

Skills

  • Active Directory
  • Group Policy
  • Microsoft 365 Management
  • Ethernet termination
  • Verbal communication
  • Written communication
  • Teamwork
  • Interpersonal skills
  • Positive attitude
  • Diplomacy
  • Bilingual (English and Spanish)

Accomplishments

President of the Westmont Rugby Football Club

Activities

  • Individual and team sports
  • Outdoor activities such as Snowboarding, Mountain Biking, and Hiking
  • Traveling and Culinary interests
  • PC Building and Gaming

Timeline

IT SUPPORT ENGINEER

05.2022 - Current

IT OPERATIONS AND SUPPORT TECHNICIAN

GIUMARRA VINEYARDS CORP.
07.2017 - 05.2022

Introduction to Computer Information Systems, Business Administration, Introduction to Accounting, Principles of Economics: Micro and Macro, Survey of World Music -

BAKERSFIELD COLLEGE, BAKERSFIELD, CA

General Psychology, Christian Perspectives in Contemporary Literature, Christian Perspectives in Modern History, Accounting 101, Introduction to the Old Testament, Macroeconomics/Microeconomics, Philosophical Perspectives -

WESTMONT COLLEGE, SANTA BARBARA, CA

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JOSE ENRIQUE VARELA