Josef Wolde
Manger
Matthews,NC
Summary
Customer-oriented General Manager with over 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
Owner
GYROMAN
03.2020 - 12.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed day-to-day business operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
MANAGER
Boost Mobile
08.2017 - 02.2020
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Ashley Furniture Homestore
04.2014 - 07.2017
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Marketing Manager
Sears
09.2013 - 02.2014
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Used data analytics to track lead generation campaigns and improve quality.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Education
Associate of Applied Science - Business Administration And Management
Westwood College - Denver North
Denver, CO09.2009
Skills
- Team Management
- Customer Service
- Analytical Thinking
- Data Management
- Brand Management
- Marketing Strategies
- Financial Management
- Program Development
- Vendor Management
- Competitor Analysis
- Public and Media Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Timeline
Owner
GYROMAN
03.2020 - 12.2023
MANAGER
Boost Mobile
08.2017 - 02.2020
Manager
Ashley Furniture Homestore
04.2014 - 07.2017
Marketing Manager
Sears
09.2013 - 02.2014
Associate of Applied Science - Business Administration And Management
Westwood College - Denver North