Josefa Briones
Weslaco,Texas
Summary
Compassionate and dedicated Case Manager committed to empowering individuals through effective advocacy and access to comprehensive support systems. Extensive experience supporting diverse populations, specializing in crisis intervention, needs assessment, and resource coordination. Proficient in trauma-informed and person-centered care, with a proven ability to de-escalate challenging situations, connect clients to essential services, and maintain meticulous documentation.
Overview
12
12
years of professional experience
Work History
Case Manager
Tropical Texas Behavioral Health
Weslaco, TX
03.2024 - Current
- Provide direct support to clients through case management, crisis intervention, and needs assessment
- Assist clients in crisis situations, offering de-escalation strategies and connecting them with appropriate services.
- Develop service plans and coordinate referrals to community resources to address housing, employment, and healthcare needs.
- Maintain accurate, detailed documentation in compliance with state and organizational regulations.
- Collaborate with multidisciplinary teams to ensure holistic client support
- Educate clients in developing effective coping strategies to manage symptoms.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Behavioral Health Technician
The Behavioral Effect
Weslaco, TX
09.2022 - 03.2024
- Observed, monitored and recorded problem behaviors through accurate behavior consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
Cake Decorater
Walmart Supercenter
Weslaco, TX
02.2015 - 2022
- Assisted the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
- Maintained a positive customer service environment.
- Double-checked orders for accuracy while meeting tight deadlines for completing products.
- Was responsible for lifting and maneuvering boxes weighing up to 50 pounds.
- Provided excellent customer service to patrons on a daily basis in a high-volume shopping center location.
- Refilled and rotated items on the shelves to keep the inventory well-stocked.
- Kept a sanitary food prep station following established safety procedures and sanitizing instructions.
- Kept the work area safe and sanitary by washing utensils, tools, and countertops.
- Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines.
- Cakes, cupcakes, cookies, and special occasion trays were all decorated by me.
- Developed knowledge of products and sales items to answer shoppers' questions.
- Created a specialized product or service for special occasions such as weddings, birthdays, and graduations.
- Collaborated with customers to define their cake vision, which included color, theme, size, and cost.
Sales Associate
Nine West Outlet
Mercedes, TX
10.2014 - 01.2015
- Used upselling techniques and offered product and service consultations.
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Customers received merchandise recommendations based on their needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Suggested the best merchandise based on the needs and desires of the customer.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Kept up with current promotions, exchange policies, payment policies, and security procedures.
Cashier
Mi Pueblo Bakery
Weslaco, Texas
02.2014 - 01.2015
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Helped customers by answering their questions and completing their requests.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Add up all of the payments I've received throughout the day.
- Learned how to deal with checks and credit cards.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX12.2023
Associate of Arts - Psychology
South Texas College - Mid-Valley Campus
Weslaco, TX12.2021
High School Diploma -
Weslaco High School
Weslaco, TX05.2014
Skills
- Crisis Intervention & De-escalation
- Trauma-Informed & Person-Centered Care
- Client Advocacy & Support
- Needs Assessment & Service Planning
- Culturally Competent Care
- Community Resource Referrals & Coordination
- Case Documentation & Compliance
- Collaboration with Multidisciplinary Teams
- Skills training
Timeline
Case Manager
Tropical Texas Behavioral Health
03.2024 - Current
Behavioral Health Technician
The Behavioral Effect
09.2022 - 03.2024
Cake Decorater
Walmart Supercenter
02.2015 - 2022
Sales Associate
Nine West Outlet
10.2014 - 01.2015
Cashier
Mi Pueblo Bakery
02.2014 - 01.2015
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Associate of Arts - Psychology
South Texas College - Mid-Valley Campus
High School Diploma -
Weslaco High School