Josefa Peluso
Santa Rosa,NM
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills, honed at Valley of the Moon Golf. Proven ability to enhance guest satisfaction through personalized service and effective upselling techniques. Committed to maintaining cleanliness standards and fostering a collaborative team environment in high-volume dining settings.
Overview
21
21
years of professional experience
Work History
Server Bartemder
Valley of the Moon Golf
03.2024 - 01.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure seamless meal preparation and presentation.
- Trained new team members on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Processed payments efficiently using point-of-sale system, ensuring transaction accuracy.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
- Assisted in inventory management by monitoring stock levels and reporting needs to management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Food Preparation Worker
CourseCo
11.2021 - 03.2023
- Prepared ingredients following safety and sanitation guidelines.
- Operated kitchen equipment, ensuring proper use and maintenance.
- Assisted in meal assembly, promoting efficiency in food service operations.
- Collaborated with team members to meet daily production goals.
- Monitored food quality, ensuring compliance with health regulations and company standards.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Organized and re-stocked various stations and self-service items.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Guaranteed customer satisfaction by quickly delivering orders.
Food Preparation Worker
Keysight
04.2017 - 2020
- Trained new employees on food preparation techniques and standards.
- Streamlined inventory management processes to reduce waste and improve accuracy.
- Implemented process improvements that enhanced overall kitchen workflow efficiency.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
Server Bartender
Fair Ont Sonoma Mission Inn
03.2005 - 12.2015
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge, enhancing guest dining experiences.
- Collaborated with kitchen staff to ensure timely food deliveries.
- Maintained cleanliness and organization of dining area.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
Associate of Science - Pharmacy Tech
Holliston College
Holliston06.1985
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High volume dining
- Food running
- Food safety practices
- Supply restocking
- Dining area maintenance
- Tableside etiquette
Languages
Spanish
Limited Working
Timeline
Server Bartemder
Valley of the Moon Golf
03.2024 - 01.2026
Food Preparation Worker
CourseCo
11.2021 - 03.2023
Food Preparation Worker
Keysight
04.2017 - 2020
Server Bartender
Fair Ont Sonoma Mission Inn
03.2005 - 12.2015
Associate of Science - Pharmacy Tech
Holliston College