Josefa Alejandra Gutierrez Jimenez
Noblesville,IN
Summary
Dynamic and dedicated hospitality professional with extensive experience at Marriott North and Taqueria Rosales. Proven ability to enhance customer satisfaction through exceptional service and strong teamwork. Skilled in event setup and food service, consistently delivering memorable experiences while managing multiple tasks efficiently in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Banquet Server
Marriott North
Indianapolis, IN
07.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
Restaurant Server
Taqueria Rosales
Indianapolis, IN
09.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Pedro Angel Gonzalez
VenezuelaSkills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Clearing tables efficiently
- Event setup and breakdown
- Clear communication
- Event setup
- Safe food handling
- Hospitality service expertise
- Team collaboration
- Silverware polishing
- Banquet equipment operation
- Banquet coordination
Timeline
Banquet Server
Marriott North
07.2023 - Current
Restaurant Server
Taqueria Rosales
09.2022 - 05.2023
Pedro Angel Gonzalez