JOSE FELIX CRUZ
Oklahoma City,OK
Summary
Experienced program manager with over 12 years of service in the US Navy, specializing in project management, complex problem-solving, and staff training. Proven expertise in digital marketing, including SEO, direct email techniques, and creating high-traffic web pages. Strong analytical thinking and decision-making skills, complemented by excellent communication abilities. Demonstrated track record of successfully leading teams and delivering results. Deep understanding of project management principles and keen eye for detail enable effective navigation of complex challenges and drive projects to completion. Strong communication skills facilitate collaboration with cross-functional teams and stakeholders to ensure alignment and achieve desired outcomes. Inspired digital marketing consultant driving positive customer outcomes through building powerful online presences. Considerate, well-spoken professional with excellent client engagement and business development skills.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Digital Marketing Consultant
OmniVox Solutions LLC
09.2023 - Current
- Developed and implemented digital marketing strategies for OmniVox Solutions LLC, achieving increased audience engagement and consistently exceeding sales goals
- Generated high-quality leads by implementing targeted email marketing campaigns.
- Maintained knowledge of thelatest industry trends and algorithm updates, ensuring thecontinued effectiveness of SEO techniques employed.
Program Manager
US Navy
03.2012 - Current
- Led a technical team onboard the USS Ronald Reagan to diagnose, rectify, and repair electrical issues, successfully diagnosing and repairing 15 electrical issues in collaboration with engineers, saving the Navy $3.5 million and ensuring the ship’s timely deployment in 2022
- Reduced employee turnover by 12% through effective feedback and recognition programs
- Enhanced team productivity by conducting weekly meetings and workshops
- Directed the electrical maintenance operations for Aircrafts and electrical components, leading a team of 32 technicians by planning, strategizing, and creating workflow schedules, ensuring missions were completed in a safe and timely manner
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Planned, designed, and scheduled phases for large Aircraft evolutions.
- Streamlined repair processes by utilizing advanced diagnostic tools to quickly identify electrical malfunctions within aircraft systems.
- Completed complex repairs within strict timeframes, ensuring minimal disruption to flight schedules.
- Ensured uninterrupted power supply during critical operations by maintaining generators, inverters, transformers, batteries.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Digital Marketing Consultant
Garu LLC
10.2017 - 01.2022
- Improved online presence for Garu LLC by creating and executing comprehensive digital marketing campaigns, significantly boosting organic search traffic and customer engagement
- Discussed SEO needs and optimized strategies for short- and long-term campaigns.
- Enhanced conversion rates by designing and optimizing landing pages for targeted keywords.
Internet Marketing Consultant
Felix Direct Inc.
07.2015 - 02.2017
- Managed digital marketing efforts for Felix Direct Inc., leveraging web analytics and SEO best practices to exceed client sales goals
- Coordinated with graphic designers and content writers to develop compelling marketing campaigns, consistently achieving client satisfaction
Parking Lot Supervisor
Eliany Parking Services Corp.
02.2011 - 03.2012
- Managed high-volume parking lot operations, improving service quality and security through staff training and enhanced protocols
Security Supervisor
PSG Security Inc.
05.2010 - 02.2011
- Supervised security staff in high-risk environments, improving compliance and reducing security incidents through regular audits and training sessions
Security Guard
Metropolitan Rangers
10.2005 - 04.2010
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
Food Service Worker
McDonald's
06.2004 - 09.2005
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Bachelor of Science - Cyber Security, Computer Systems Security
06.2019
- President's List 4th QTR 2018
- Magna Cum Laude
- Awarded Cybersecurity Academic Achievement, February 2019
- GPA: 3.89
Skills
- Project Management
- Complex Problem-Solving
- Staff Training
- Performance Tracking and Evaluation
- Business Development
- Decision-Making
- Analytical Thinking
- Communication
- Keyword Research Analysis
- Team Collaboration
- Communication and writing skills
- Digital Marketing Strategy
Certification
- Lean Six Sigma - Green Belt Training, 10/13
- Data Science and Analytics Career Path and Certifications: First Steps Training, 12/17
- Learning Data Governance Training, 12/17
- Marketing Foundation: Integrated Marketing Strategies Training, 12/17
- Sales Coaching Training, 12/17
- DOD Cyber Awareness Challenge, 01/24
- DON Initial and Annual Ethics Training, 01/24
- Antiterrorism Level I Awareness Training, 01/24
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionTeam Building / Company RetreatsWork-life balancePersonal development programsTimeline
Digital Marketing Consultant - OmniVox Solutions LLC
09.2023 - Current
Digital Marketing Consultant - Garu LLC
10.2017 - 01.2022
Internet Marketing Consultant - Felix Direct Inc.
07.2015 - 02.2017
Program Manager - US Navy
03.2012 - Current
Parking Lot Supervisor - Eliany Parking Services Corp.
02.2011 - 03.2012
Security Supervisor - PSG Security Inc.
05.2010 - 02.2011
Security Guard - Metropolitan Rangers
10.2005 - 04.2010
Food Service Worker - McDonald's
06.2004 - 09.2005
Colorado Technical University - Bachelor of Science, Cyber Security, Computer Systems Security
Technology
Communication and Project Management: Zoom, Skype, Hubspot, Discord, Slack, Microsoft Teams, GSuite, GoToMeeting, GoToWebinar, FileZilla, Microsoft Remote Desktop, AnyDesk, Zoho, VM VirtualBox, VMware Fusion
Software/Web Development: Visual Studio Code, HTML, CSS, TailwindCSS, ReactJS, NextJS, JavaScript, TypeScript, WordPress, CloudFlare, DigitalOcean, BuilderAll, ClickFunnels
Document Management: Microsoft Office (Word, Excel, PowerPoint), Google Drive (Docs, Sheets, Slides)