Joseff Garcia
General Manager
Stephenson,VA
Summary
Accomplished General Manager at Chipotle, adept in operations management and team development, significantly enhanced customer satisfaction through innovative service standards and effective cost control. Expert in facility maintenance and employee retention, demonstrated exceptional creativity in marketing strategies, boosting sales growth. Proven track record in improving operational efficiency and fostering a customer-centric environment.
Overview
15
15
years of professional experience
Work History
General Manager of Food Service
Chipotle
Martinsburg, WV
02.2012 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than 50-100 team members.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
Dispatcher and Technical Support
Comcast Data Center
Manassas, VA
04.2009 - 11.2012
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Analyzed customer feedback and provided solutions to improve customer service.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02.2006
Skills
- Creativity and Innovation
- Sales Growth
- Operations Management
- Cost Control
- Marketing and Promotions
- Team Development
- Hiring standards
- Facility Maintenance
- Employee Retention
- Sales Planning
- Equipment management
- Customer Service
Timeline
General Manager of Food Service
Chipotle
02.2012 - Current
Dispatcher and Technical Support
Comcast Data Center
04.2009 - 11.2012
High School Diploma -
Penn Foster Career School