Josefina Amarillas Osorio
Aiken,SC
Summary
Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization. Detail-oriented Tax Preparer with 15 years of experience in tax preparation for numerous entities. Expert in managing paperwork for tax returns, extensions, tax planning calculations and write-ups. Quick to build rapport with clients leading to long-term business relationships. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. With 20 years of restaurant customers experience.
Overview
17
17
years of professional experience
Work History
Tax preparer
Jackson Hewitt Tax Service
12.2023 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Server
Malia's Restaurant
07.2022 - 12.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Server
Red Lobster
09.2019 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Business Owner
Azteca City Towing
09.2010 - 09.2018
- Duties: driver, paper work, scheduled service appointments, Computer skills, and answered calls for services, etc.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
Department: Distribution Center
Limited Brand Inc
10.2015 - 12.2016
- Duties: Picking Department
- Consistently met or exceeded key performance indicators through effective resource allocation and process improvement initiatives.
- Implemented safety guidelines for warehouse and trained employees on applicable policies.
- Improved order accuracy by implementing barcode scanning technology throughout the distribution center.
Server
Abuelos Mexican Restaurant
09.2015 - 02.2016
- Duties: Serve Guests
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Olive Garden
01.2008 - 07.2014
- Duties: Serve Guests
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Kitchen Supervisor
Hilton Garden Inn
11.2006 - 07.2009
- Duties: Take care of Kitchen
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
Education
High School Diploma -
CETIS 108
Mexico06.1996
Skills
- Server, Bartender, Supervisor, Office job, tax preparer, etc
- Organization skills
- Document Preparation
- Income Tax Preparation
- Local, state, and federal tax returns
- Tax Law Compliance
- Verbal/written communication
- Appointment Scheduling
- Client Invoicing
References
- George Mahan, Red Lobster, General Manager, (803) 648-4320
- Jason Key, Red Lobster, Manager, (803) 508-9353
- Joseph Rocheford, (803) 507-4190
- Eduardo Talavera, (803) 998-7737
Languages
Spanish
Native or Bilingual
Timeline
Tax preparer
Jackson Hewitt Tax Service
12.2023 - 04.2024
Server
Malia's Restaurant
07.2022 - 12.2023
Server
Red Lobster
09.2019 - 11.2022
Department: Distribution Center
Limited Brand Inc
10.2015 - 12.2016
Server
Abuelos Mexican Restaurant
09.2015 - 02.2016
Business Owner
Azteca City Towing
09.2010 - 09.2018
Server
Olive Garden
01.2008 - 07.2014
Kitchen Supervisor
Hilton Garden Inn
11.2006 - 07.2009
High School Diploma -
CETIS 108