Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josefina Bonifaz

Garland,Tx

Summary

A competent, detail-oriented customer service associate who is known for striving to ensure all customer expectations are met in a fast-paced environment. Extensive experience in devoting time to providing exceptional assistance, resolving difficulties & cultivating relationships to ensure loyalty & growth. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

7
7
years of professional experience

Work History

Dispatcher

Transdev
Dallas , TX
10.2024 - Current
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Assigned drivers to appropriate routes based on customer needs.
  • Developed strategies for improving efficiency within the dispatch department.
  • Maintained logs of all incoming calls and assigned tasks.

Cashier

Shell
Fort Worth, Tx
01.2019 - 12.2022
  • Operate POS cash registers to manage cash, credit, and debit card transactions for sold items.
  • Clean facility and outdoor premises.
  • Count money in the cash drawer at the beginning and end of shift to ensure that amounts were correct and there was adequate change.
  • Adhere to all city state and federal tobacco regulations.

Reservations, WMR, & Dispatcher

Oliver Inc.
Mesquite, Tx
04.2019 - 09.2021
  • Reservations agent:
  • Answer passenger calls collecting all necessary trip information for the permissible time period.
  • Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
  • Ability to handle multiple tasks accurately and effectively.
  • Softwares used to book customer’s reservations such as Trapeze, Sparelab, & Uber Central.
  • WMR agent:
  • WMR- Answer calls to provide customers with their ETA for their transportation service with Dart Paratransit.
  • Dispatch agent:
  • Takes customer calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
  • May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
  • Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

Ramp Hostess

Texas Jet Inc
Fort Worth , TX
01.2018 - 08.2018
  • Assist with Valet Services
  • Car Wash
  • Marshaling in and out aircraft
  • Provided excellent customer service by addressing customer needs promptly
  • Maintained a clean and organized dining area.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Education

Fort Worth CPA #58
Fort Worth, Tx
05.2022

High School Diploma -

Shannon High School
Haltom City, Tx
05.2015

Skills

  • Good work ethic
  • Highly proficient in both written and oral bilingual communication
  • Problem solving and critical thinking
  • Accountable
  • Integrity
  • Team player
  • Route optimization
  • GPS tracking
  • Data entry
  • Customer service
  • Communication skills
  • Log maintenance
  • Efficiency improvement
  • Dispatching procedures

Languages

English & Spanish

Timeline

Dispatcher

Transdev
10.2024 - Current

Reservations, WMR, & Dispatcher

Oliver Inc.
04.2019 - 09.2021

Cashier

Shell
01.2019 - 12.2022

Ramp Hostess

Texas Jet Inc
01.2018 - 08.2018

Fort Worth CPA #58

High School Diploma -

Shannon High School

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