Shant'e Smith
Bealeton,VA
Summary
I am looking for an organization to gain knowledge and upgrade skills to meet the consumer's requirement and satisfaction. I am a Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.
Overview
17
17
years of professional experience
Work History
Dispatcher
McCrea Heating And Air Conditioning
Warrenton, VA
03.2013 - Current
- Scheduling and dispatching 16 technicians throughout a work day
- Preparing daily work schedules
- Scheduling follow-up appointments
- Proactively address problems and suggest solutions
- Assess situation and prioritize calls.
- Support service 16 technicians.
- Maintains dispatching board to ensure maximum efficient capacity of technicians.
- Various responsibilities as needed.
Customer Service Representative and Dispatcher
FH Furr Plumbing Heating And Air
Manassas, VA
12.2005 - 04.2011
- Dispatched 36 technicians and made adjustments where necessary to ensure continued smooth operation of the office.
- Input work orders for service into the dispatch system.
- Processed credit card payments, set up appointments for technicians.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered multi-line phone for the service center and handled any customer questions or concerns.
Assistant Manager
Deb Shops Inc.
Manassas, VA
06.2004 - 12.2006
- Ensured store personnel were providing exceptional customer service, answered questions and assisted with product selection, purchases, and returns.
- Helped ensure a clean, well-organized, and properly merchandised store.
- Made sure all store policies, procedures, and controls are followed, as well as planned, organized, and delegated work among staff.
Education
Some College (No Degree) - Psychology
Northern Virginia Community College
Manassas VAHigh School Diploma -
Stonewall Jackson High School
Manassas, VA06.2003
Skills
- Dispatch Recordkeeping
- CRM Software
- Job Specification Review
- Multi-tasking
- Leadership skills
- Ability to Self-Manage and Self-Motivate
- Good work Ethic
Timeline
Dispatcher
McCrea Heating And Air Conditioning
03.2013 - Current
Customer Service Representative and Dispatcher
FH Furr Plumbing Heating And Air
12.2005 - 04.2011
Assistant Manager
Deb Shops Inc.
06.2004 - 12.2006
Some College (No Degree) - Psychology
Northern Virginia Community College
High School Diploma -
Stonewall Jackson High School
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