Josefina Pride
Dallas,TX
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Professional logistics worker with extensive experience in material handling and warehouse management. Expertise in efficient loading, unloading, and transportation of goods. Known for strong teamwork and adaptability, ensuring smooth operations and timely deliveries.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cleaning
RJW Logistsics
2024.08 - 2025.01
- Restocking
- Waiver (passed out orders)
- Forklift Operator
- Labeling pallets
Forklift Driver
Romark Logistsics
2019.08 - 2023.12
- Order Picker
- VNA Driver
- Swing reach
- Stand Up
- Experience in driving (Raymond & Crown Brand)
- Inventory Check or Updates
Shipping/Receiving
Mansbro
2017.07 - 2019.06
- Calculating Shipping Cost
- Inventory Count
- Data Entry
- Filing Paperwork
- Experience in (Sap)
- Forklift Driver
Customer Service Representative
Televista
2017.09 - 2017.12
- Taking Inbound calls
- Troubleshooting
- Taking Payments
- Updating accounts
- Changing plan
Assistant Manager Sales
Rent A Center
2016.09 - 2017.04
- Taking payments
- Updating account information
- Inventory
- Scheduling delivery
ADT SECURITY
2015.05 - 2015.10
- Troubleshooting
- Inbound Calls
- Emergency Dispatch
- Updating account
Wal-Mart
2014.01 - 2015.01
- Receiving DSD
- Checking in Product
- Processing paperwork
- Processing claims
- Order pulling
Packaging
Kohl’s Distribution Center
2012.10 - 2013.12
- Driving stand up forklift, cherry picker, swing reach
Customer Service Representative
Aegis Communications
2012.04 - 2012.09
- Inbound calls
- Process applications for Medicaid
- Refill Prescription drugs
Home Retention/Collections
Bank of America Call Center
2010.10 - 2010.12
- Receiving inbound and outbound calls
- Taking payments/setting up payment arrangements
- Dealing with homes in foreclosure
- Updating account information
Customer Service Representative
Sprint/ Nextel Call Center
2007.05 - 2009.11
- Receive inbound and make outbound calls
- Assist all customers with all billing inquiries
- Enter data in computers
Education
Diploma -
South Oak Cliff High School
Dallas, TX05.2007
Skills
- Customer Service
- Data entry
- Inbound and Outbound calls
- Windows
- Retail
- Collect delinquent payments from customers
- Expertise in cleaning
- Inventory Count
- Toubleshooting
- Medicare Enrollment
Certification
Certified on forklift driving
standup sitdown, cherry picker, swing reach etc..
Languages
Spanish
Full Professional
Interests
- Cooking
- Camping
- Interior Design
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
- Personal Development and Self-Improvement
Timeline
Cleaning
RJW Logistsics
2024.08 - 2025.01
Forklift Driver
Romark Logistsics
2019.08 - 2023.12
Customer Service Representative
Televista
2017.09 - 2017.12
Shipping/Receiving
Mansbro
2017.07 - 2019.06
Assistant Manager Sales
Rent A Center
2016.09 - 2017.04
ADT SECURITY
2015.05 - 2015.10
Wal-Mart
2014.01 - 2015.01
Packaging
Kohl’s Distribution Center
2012.10 - 2013.12
Customer Service Representative
Aegis Communications
2012.04 - 2012.09
Home Retention/Collections
Bank of America Call Center
2010.10 - 2010.12
Customer Service Representative
Sprint/ Nextel Call Center
2007.05 - 2009.11
Diploma -
South Oak Cliff High School