Josefita Chavez
Summary
Seasoned Restaurant Manager with expertise in strategic planning and team leadership, leveraging skills in data analysis and customer engagement to drive business growth. Proven ability to maintain high guest satisfaction and streamline operations through effective KPI tracking and innovative problem-solving. Passionate about fostering a supportive work environment and committed to enhancing operational success through strategic initiatives.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Olive Garden
06.2019 - 12.2024
- Led a team of 70, in a fast paced environment to provide first-rate customer service by tracking KPI's and implementing training in service standards, achieving our goal of 95% guest satisfaction at service excellence.
- Interface with over 100 guest a day and Encouraged feedback to implement positive changes , utilizing communication skills to de-escalate guest disputes, contributing to overall business success.
- Oversaw business financials on a daily basis, Consistently generating over $20,000 in daily sales, while documenting critical items into the data system.
- Took charge of facilitating a smooth on boarding process of overseeing and developing new hires, from interview to training, to establish strong customer service relationships, delegate task, and provide guidance.
- Spearhead throughput optimization efforts by utilizing data systems to recognize customer demands and ensure proper staffing levels, increasing guest turnover by 10%.
- Strategically budget day to day sales, aligning with forecasted targets and continuously monitor daily sales, making adjustments when necessary.
Bartender
Olive Garden
05.2012 - 06.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
No Degree - Business Management
San Bernardino Valley College
San Bernardino, CA05.2010
Skills
- Team Leadership
- Business Intelligence
- Interpersonal Skills
- Customer Service
- Staff Management
- Change Management
- Creative problem solving
- Date Analysis and reporting
- Risk Management
- Cost optimization
Technical proficiency
- Software Expertise : Microsoft Office, Canva, Google Suite
- Operating System Proficiency : MacOS, Windows 10, Linux
- IT Support : trouble shooting, system maintenance
- Data Entry : Microsoft excel, Word
- Communication Tools : Phone, Email, WebEx, Zoom.
Timeline
Restaurant Manager
Olive Garden
06.2019 - 12.2024
Bartender
Olive Garden
05.2012 - 06.2019
No Degree - Business Management
San Bernardino Valley College