Joseh White
Cypress,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
37
37
years of professional experience
Work History
Sales Representative
Empire Today Flooring
2012.03 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Associate
Renewal By Andersen Window Replacement
2018.06 - 2018.11
- Collaborated with cross-functional teams to identify and address customer needs.
- Prioritized helping customers improve their homes.
- Informed clients their best options for windows and design.
Shop Owner
Freedom Automotive Of North Hampton LLC
1999.02 - 2011.05
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Shop Manager
Freedom Automotive / Body Shop
1992.10 - 1999.02
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Created employee schedules to align coverage with forecasted demands.
US Navy Diver
US Navy
1987.12 - 1991.12
- Maintained accurate dive logs for regulatory compliance and operational efficiency.
- Recovered lost items and performed salvage operations in challenging underwater conditions.
- Conducted detailed underwater inspections for structural integrity and potential hazards.
- Completed complex underwater tasks, such as welding, cutting, and rigging, leading to successful project completions.
Education
High School Diploma -
Robert E Lee High School
Baytown, TX05.1987
Skills
Customer Service
Customer Relations
Customer Relationship Building
Interpersonal communication skills
Product and service knowledge
Sales strategy development
Timeline
Sales Associate
Renewal By Andersen Window Replacement
2018.06 - 2018.11
Sales Representative
Empire Today Flooring
2012.03 - Current
Shop Owner
Freedom Automotive Of North Hampton LLC
1999.02 - 2011.05
Shop Manager
Freedom Automotive / Body Shop
1992.10 - 1999.02
US Navy Diver
US Navy
1987.12 - 1991.12
High School Diploma -
Robert E Lee High School
Similar Profiles
Tyler SewardTyler Seward
Office Manager Branch Accountant at Empire Today FlooringOffice Manager Branch Accountant at Empire Today Flooring
Rochelle CherryRochelle Cherry
Office Manager Branch Accountant at Empire Today FlooringOffice Manager Branch Accountant at Empire Today Flooring
Stefan Vladimir FudgeStefan Vladimir Fudge
Independent Sales Consultant at Empire Today FlooringIndependent Sales Consultant at Empire Today Flooring