Jose "Jesse" Martinez
Copperopolis
Summary
Dynamic leader with a proven track record at Kohls Department Store, enhancing store performance through meticulous inventory control and innovative retail operations strategies. Excelled in building a cohesive team, fostering an environment of exceptional customer service, and driving sales growth. Skilled in staff supervision and customer experience management, achieving significant improvements in customer satisfaction and team efficiency.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
10.2007 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
No Degree - Administrative Assistant
Valley Commercial College
Modesto, CA09-1995
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Store organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
Languages
Spanish
Elementary
Timeline
Assistant Store Manager
Kohls Department Store
10.2007 - 01.2025
No Degree - Administrative Assistant
Valley Commercial College
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