Jose (Joe) Trevino
San Antonio,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager
Ace Parking
San Antonio, TX
08.2021 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed account for client, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Assistant Property Manager
Bob Ross Realty
San Antonio, TX
06.2021 - 08.2021
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Internet Sales Agent
Northside Ford/Mac Haik Southway Ford
San Antonio, TX
03.2020 - 01.2021
- Worked closely with team members to achieve monthly sales targets by sharing leads, discussing strategies for improvement, and celebrating successes together.
- Utilized CRM software to track customer interactions and maintain accurate records of sales activity, ensuring a seamless buying process for clients.
- Demonstrated excellent attention to detail when inputting orders into company systems, minimizing errors that could lead to delays or lost business opportunities.
- Provided training and support for new Internet Sales Agents, sharing best practices and contributing to overall team success.
Valet Supervisor
Drury Plaza Riverwalk
San Antonio, TX
05.2008 - 08.2020
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
Education
No Degree - Business Administration And Management
San Antonio College
San Antonio, TX12.2019
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Client Relationship Management
- Strategic Planning
- Relationship Building
- Account oversight
- Issue Resolution
Timeline
Account Manager
Ace Parking
08.2021 - 06.2024
Assistant Property Manager
Bob Ross Realty
06.2021 - 08.2021
Internet Sales Agent
Northside Ford/Mac Haik Southway Ford
03.2020 - 01.2021
Valet Supervisor
Drury Plaza Riverwalk
05.2008 - 08.2020
No Degree - Business Administration And Management
San Antonio College