Jose Julian Pulido Silva
Aurora ,IL
Summary
Dynamic professional with a proven track record in credit and collections at ATT, adept at utilizing advanced software tools for efficiency and maintaining financial health through strategic negotiations. Excel in high-stress customer service environments, demonstrating exceptional problem-solving and active listening skills. Committed to continuous improvement and teamwork, consistently achieving positive outcomes.
Overview
3
3
years of professional experience
Work History
Credit and Collection Analyst
ATT
10.2023 - 08.2024
- Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
- Maintained compliance with regulatory requirements in all aspects of the credit and collections function.
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Managed a diverse portfolio of accounts, ensuring appropriate actions were taken to maintain financial health.
- Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
- Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
Customer Service Representative
Beliveo
06.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Drywall Hanger
Tbj Construction
09.2024 - 01.2025
- Prepared work area, tools and equipment for job site.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Finished and trimmed drywall with professional-level quality.
- Completed installation of drywall sheets on commercial and residential properties.
- Demonstrated commitment to continuous improvement through ongoing professional development and training in industry best practices.
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Active listening
Accomplishments
Top performer for credit and collections fot ATT
Languages
Spanish
Native or Bilingual
Timeline
Drywall Hanger
Tbj Construction
09.2024 - 01.2025
Credit and Collection Analyst
ATT
10.2023 - 08.2024
Customer Service Representative
Beliveo
06.2022 - 08.2023
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