Jose L. Gonzales
Riverview,FL
Summary
Dynamic finance and sales professional with a proven track record at Courtesy Toyota Of Brandon, adept in deal structuring and customer satisfaction. Excelled in roles from Salesperson to Finance Manager, achieving over 70% VSC penetration and mentoring teams to exceed sales goals. Renowned for continuous improvement, goal setting, and fostering client loyalty through exceptional service.
Overview
7
7
years of professional experience
Work History
Finance Manager
Courtesy Toyota Of Brandon
09.2024 - 02.2025
- Personally decided to return to the finance department with increased knowledge of the department and funding processes learned from the sales manager position and often helped my teammates with compex obstacles they faced with their own deals.
Sales Manager
Courtesy Toyota Of Brandon
08.2023 - 08.2024
- Overview of the sales department of 45-50 salespersons with a focus of 5-6 under my direct supervision.
- Averaging 80-100 deals a month with a minimum requirement fo 70.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Duplicating the knowledge I obtained from my time selling cars to now teaching the fundamental selling skills to my team.
- Scheduling one on one meetings with my direct sales team to help them navigate their personal challenges, identify areas of improvement and set them up for success.
Finance Manager
Courtesy Toyota Of Brandon
01.2021 - 07.2023
- Reviewed documentation and identified financial discrepancies where applicable and any potential of identity fraud for each deal.
- Upkeep of my CIT to make sure that deals did not surpass 6-8 days by month end.
- Created a deal flow process to keep my deals in order to have all documentation needed by the banks to ensure that the deal is funded in a timely matter.
- VSC penetration no less than 70%, PPU on average 2.3-2.5%, chemical 30-40%, PVR 2200-2400 a copy.
- Customer reply, addressing all concerns and questions in a timely matter.
Salesperson
Courtesy Toyota Of Brandon
04.2018 - 12.2020
- Served as the initial point of contact with customers visiting our store while mastering my introduction and the approach while interacting with customers.
- Worked to build relationships with customers and built potential sales by listening to their needs and wants to best present a vehicle selection to chose from.
- Developed relationships with clients for increased loyalty and repeated business.
- Made sure that the transition to finance and delivery of the car was a pleasant experience.
- Post purchase followed up with the client on their new purchase and made sure to answer any and all questions they may have.
- Averaged selling 18-20 vehicles per month at a store that sells an average of 700 vehicles a month.
Skills
- Customer satisfaction
- Continuous improvement and goal setting
- Deal structuring
- Willing to learn
- Bilingual (Spanish and English)
- Maximize profitability
Timeline
Finance Manager
Courtesy Toyota Of Brandon
09.2024 - 02.2025
Sales Manager
Courtesy Toyota Of Brandon
08.2023 - 08.2024
Finance Manager
Courtesy Toyota Of Brandon
01.2021 - 07.2023
Salesperson
Courtesy Toyota Of Brandon
04.2018 - 12.2020
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