Jose L. Milan Jr.
Jersey City,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Cashier
Chipotle
10.2021 - 10.2022
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Worked closely with shift manager to solve problems and handle customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked flexible schedule and extra shifts to meet business needs
- Learned duties for various positions and provided backup at key times
- Used POS system to enter orders, process payments and issue receipts
Education
Associate of Arts - English Literature
Hudson County Community College
Jersey City, NJ05.2025
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2021
Skills
- Professional Demeanor
- Strong Vocabulary Proficiency
- Customer-Focused Approach
- Microsoft Excel
- Customer service
- Point of sale operation
- Effective Communication
- Product recommendations
- Issue Resolution
- Customer relations
- Efficient Data Input
Timeline
Cashier
Chipotle
10.2021 - 10.2022
Associate of Arts - English Literature
Hudson County Community College
High School Diploma -
William L Dickinson High School
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