Joselene Pierre
Kissimmee,FL
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Mardim Ink
01.2021 - 09.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Completed bi-weekly payroll for five employees.
Customer Service Representative
Orlando Regional Medical Center
02.2014 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Managed approximately 30 incoming calls, emails, and faxes daily from customers.
- We have responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Health Administration
South University
Online07.2020
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Languages
English
Full Professional
French
Professional Working
Creole
Full Professional
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Supervisor
Mardim Ink
01.2021 - 09.2024
Customer Service Representative
Orlando Regional Medical Center
02.2014 - 03.2020
Bachelor of Science - Health Administration
South University