Joselin Cabrera-castillo

Business Development:

• Established and operated a small floral creation business
• Managed all aspects of business operations, including sourcing materials, budgeting, and pricing strategies.
  

Client Relations:

• Interacted directly with clients to understand their floral needs and preferences.
• Created custom floral arrangements to meet client specifications and exceed expectations.
  

Marketing and Sales:

• Developed and executed marketing strategies to promote services and attract customers.
• Generated sales through effective networking and referrals.
  

Creative Design:

• Designed and assembled floral arrangements with attention to detail and artistic flair.
• Ensured high-quality craftsmanship and timely delivery of products.
  

Financial Management:

• Handled financial aspects, including invoicing, payments, and bookkeeping.
• Managed expenses and maintained profitability.
  

Social Media:

• Leveraged social media platforms to showcase floral designs and engage with potential customers.
• Managed social media accounts to promote business events, specials, and client testimonials.
  

Sales and Customer Service:

• Delivering excellent customer service.
• Meeting sales targets.
  

Visual Merchandising:

• Creating appealing product displays.
• Maintaining store aesthetics.
  

Inventory Management:

• Monitoring and organizing stock.
• Conducting inventory checks.
  

Communication:

• Interacting effectively with customers.
• Communicating product information clearly.
  

Customer Service:

• Understood customer needs and preferences.
• Resolved customer complaints efficiently.

Time Management:

• Managed baking, decorating, and customer service tasks simultaneously.
• Completed tasks quickly and accurately.

Teamwork:

• Worked well with team members for smooth operations.
• Assisted and trained colleagues.

Technical Skills:

• Operated POS systems.
• Managed inventory and ordered supplies.

Customer Service:

• Communicated with customers to understand preferences.
• Resolved customer issues.
  

Food Preparation and Safety:

• Prepared fresh ingredients efficiently.
• Maintained cleanliness and followed health regulations.
  

Time Management:

• Balanced food prep and customer service tasks.
• Worked quickly to meet demands.
  

Customer Service:

• Provided personalized recommendations.
• Handled complaints and returns effectively.

Sales:

• Upsold products to increase sales.
• Achieved sales targets regularly.

Visual Merchandising:

• Arranged displays to attract customers.
• Ensured the store was aesthetically pleasing.

Communication:

• Interacted with customers and team members.
• Answered queries about products and promotions.