Joselin Cruz

- Give the costumers wonderful experiences by providing genuine customer service and selling through customer engagement

- Cash register ringing and general cash handling

- Uphold company standards by providing great merchandise presentation of the best apparel and sporting equipment in store

- Promote company programs, which include warranty sales, loyalty programs, private label credit cards, and many other seasonal promotions

• Execute efficient and effective handling of all merchandise from shipment processing, floor sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.