Joselin Cruz
Littlerock,CA
Summary
Experienced and results-driven manager with a strong track record in strategic planning, team leadership, and business development. Skilled in driving operational efficiency, optimizing resources, and achieving business objectives. Dynamic and results-driven in leading cross-functional teams to achieve and exceed organizational goals and fostering a collaborative work environment.
Experienced and results-driven manager with a strong track record in strategic planning, team leadership, and business development. Skilled in driving operational efficiency, optimizing resources, and achieving business objectives. Dynamic and results-driven in leading cross-functional teams to achieve and exceed organizational goals and fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Shift Leader
Insomnia Cookies
West Hollywood, CA
05.2023 - 08.2024
- Monitored inventory levels and ordered supplies as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Guest Experience Representative
BMO Stadium
Los Angeles, CA
03.2024 - 06.2024
- Greeted guests upon arrival and provided excellent customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Shift Leader
The Children's Place
Culver City, CA, USA
01.2022 - 06.2023
- Handled cash register transactions accurately while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Greeted customers upon entering the store and provided assistance.
- Promoted special offers and discounts to encourage additional purchases.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Provided training for new staff members on product features, benefits, advantages.
- Managed inventory levels by monitoring stock movement and ordering replenishments when necessary.
Kitchen Manager
Chipotle Mexican Grill
Los Angeles, CA
02.2020 - 09.2022
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Ensured compliance with health and safety regulations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
City Sanitation
CRCD Enterprise
Los Angeles, CA, USA
12.2021 - 07.2022
- Responded promptly to complaints about unsanitary conditions at businesses or residences.
- Identified areas where improvements can be made in order to reduce the risk of contamination.
- Instructed employees in safe handling practices for hazardous materials such as cleaning agents, pesticides and medical waste.
- Cleaned up litter in public areas including parks, streets, sidewalks, and alleyways.
Shift Leader
Cinemark Theaters
Los Angeles, CA, USA
02.2019 - 10.2019
- Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
- Monitored auditoriums throughout movie presentations to ensure guest satisfaction.
- Stocked shelves with supplies needed for concession stand operations.
- Assisted in training new employees on proper procedures for ticketing and concessions sales.
- Operated cash registers to process customer transactions for tickets and concession items.
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
Education
High School diploma -
Alliance Dr. Olga Mohan High School
05.2018
Skills
- Team leadership
- Time management
- Problem solving
- Customer service
- Communication
- Organization
- Decision making
- Inventory management
- Order processing
- Sales
- Bilingual in Spanish and english
- POS operation
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Guest Experience Representative
BMO Stadium
03.2024 - 06.2024
Shift Leader
Insomnia Cookies
05.2023 - 08.2024
Shift Leader
The Children's Place
01.2022 - 06.2023
City Sanitation
CRCD Enterprise
12.2021 - 07.2022
Kitchen Manager
Chipotle Mexican Grill
02.2020 - 09.2022
Shift Leader
Cinemark Theaters
02.2019 - 10.2019
High School diploma -
Alliance Dr. Olga Mohan High School