Joselin Gutierrez
Pleasant Hill,CA
Summary
Dedicated Worker providing skills to prioritize and maintain accurate, concise records and reports, multi-task in fast-paced working environment. Successfully works as part of team. Communicates effectively with employees, officials and the public. Known for successfully handling costumer support issues, and de-escalating upset customers in stressful situations.
Polite and attentive offering excellent organization and perform moderately difficult and responsible clerical work. Skilled in cross-referencing methods. Focused on maximizing service and comfortable working with no oversight. Able to understand and carry out oral and written directions. Able to use calculators and other office machines
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Contra Costa County Employment And Human Services Department
01.2023 - Current
- Answering phone system, delivering messages to staff and greeting visitors.
- Restocked supplies
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Communicated with customers and employees to answer questions or explain information.
- Discharges files upon request
- Training or assisting in the training of new employees
- Filing, indexing and cross-referencing methods
- translating in spanish
- Supported office clerical functions using word processing and other software, email and office machines.
Barista
Starbucks
11.2021 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Cashier
Old Navy, Gap
11.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Loma Vista Adult School
CONCORD CA06.2023
Skills
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Multitasking and Prioritization
- Bilingual
- Entering and maintaining data or other information in a computer database
- Documentation and Reporting
- Record Sorting and Filing
- Navigating CalSaws
- Follow oral and written directions
- Navigating Microsoft word
- Able to operate office machines
- Filing, indexing, and bookkeeping
- Serve Customer Needs
- POS Transactions
- Payment Collection
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Administrative Assistant
Contra Costa County Employment And Human Services Department
01.2023 - Current
Barista
Starbucks
11.2021 - 12.2022
Cashier
Old Navy, Gap
11.2020 - 11.2021
High School Diploma -
Loma Vista Adult School
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