Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joselin Ortiz

Chicago,IL

Summary

Highly motivated Sales Associate with extensive experience in customer service and sales. Proven track record of exceeding sales targets and delivering exceptional customer satisfaction. Skilled in building and maintaining strong relationships with clients, identifying their needs, and providing tailored solutions. Adept at utilizing effective communication and persuasive techniques to drive sales and achieve business objectives. Committed to delivering a positive shopping experience and contributing to the overall success of the team.

Overview

6
6
years of professional experience

Work History

CSR/Data Entry/Sales

Insure On The Spot
04.2021 - Current
  • Answered incoming calls and emails, providing exceptional customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Renewed customers/sold new business policies to customers both over the phone and in the office.
  • Processed renewals/sales into various systems, as well as created loans for any financed policies.
  • Mailed out/emailed proof of insurance, memos, and renewal notices to customers.
  • Worked with programs such as TAM The Agency Manager, Outlook, Excel, Evolution, QuotePro, etFile, Zeacom, and Five9.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Associate

Jo-Ann Fabric and Craft Stores
07.2019 - 07.2021
  • Stocked merchandise.
  • Worked register/handled cash.
  • Answered phone calls in regards to merchandise and in store services.
  • Maintained sales floor clean for customers.
  • Answered any customer questions in regards to coupons, ongoing sales, etc.

Education

High School Diploma -

Friedrich Von Steuben Metropolitan Science Center
Chicago
06.2019

Skills

  • Spanish Fluency
  • Multitasking
  • Call Center Operations
  • Microsoft Office Expertise
  • Inbound and Outbound Calling
  • Credit Card Payment Processing
  • Customer Data Confidentiality
  • Verbal and Written Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

CSR/Data Entry/Sales

Insure On The Spot
04.2021 - Current

Associate

Jo-Ann Fabric and Craft Stores
07.2019 - 07.2021

High School Diploma -

Friedrich Von Steuben Metropolitan Science Center

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Joselin Ortiz