Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Joselina Roberts

Bartender
Apopka,FL

Summary

I have worked in the service industry for 10 + years. I am an energetic person who thrives on the interaction with others and enjoys a face paced work environment. I am a quick learner and a hard worker, who is always putting in 110% to ensure customers have the best experience. I am personable and can create a good rapport with people quickly because I am genuine, honest, observant, and attentive to customer needs.

Overview

4
4
years of professional experience

Work History

Bartender

Rock Springs Bar and Grill
09.2023 - 08.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Lead Bartender

Sloppy Joes
07.2022 - 09.2023
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Lead Bartender

Ford's Garage
07.2021 - 06.2022
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.

Education

High School Diploma -

South Side High School
Jackson, TN

Cosmetology -

Paul Mitchell The School
Memphis

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Rock Springs Bar and Grill
09.2023 - 08.2025

Lead Bartender

Sloppy Joes
07.2022 - 09.2023

Lead Bartender

Ford's Garage
07.2021 - 06.2022

High School Diploma -

South Side High School

Cosmetology -

Paul Mitchell The School

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Joselina RobertsBartender