Joseline Mcgee
Bilingual client services professional with experience supporting healthcare organizations, administrative operations, and diverse client populations. Skilled in managing confidential information, maintaining accurate documentation, learning new systems, and providing exceptional customer support. Experienced in coordinating communication between multiple stakeholders, assisting with processes and documentation, and resolving issues with professionalism and attention to detail. Seeking to leverage strong organizational, communication, and problem-solving skills as an Assistant Solution Manager with Benefitfirst.
Work History
Medical Interpreter
1 Year 2 Months• Provided professional interpretation services for pediatric, family practice, walk-in clinics, and women’s health departments.
• Translated complex medical information accurately while maintaining cultural sensitivity and professionalism.
• Assisted patients with forms, documentation, and healthcare processes.
• Maintained accurate records and documentation for interpretation encounters.
• Utilized AthenaOne electronic medical record system.
• Protected confidential patient information while following HIPAA compliance standards.
Administrative Assistant
9 Months- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for office.
- Communicated with clients and vendors in English and Spanish to facilitate conversations in person, over telephone or via email
- Attended board meetings to provide language support
- Maintained accurate department and customer records
- Directed customer communication to appropriate department personnel
Customer Service Representative
8 Years 2 Months• Delivered exceptional customer service by resolving concerns, answering questions, and providing solutions.
• Managed high-volume customer interactions while maintaining professionalism in stressful situations.
• Handled phone and email communication while documenting customer issues and resolutions.
• Used bilingual communication skills to support Spanish-speaking customers.
• Identified customer needs and provided appropriate solutions to improve satisfaction and retention.
Medical Interpreter
3 Years 7 Months• Provided professional interpretation services for pediatric, family practice, walk-in clinics, and women’s health departments.
• Translated complex medical information accurately while maintaining cultural sensitivity and professionalism.
• Assisted patients with forms, documentation, and healthcare processes.
• Maintained accurate records and documentation for interpretation encounters.
• Utilized AthenaOne electronic medical record system.
• Protected confidential patient information while following HIPAA compliance standards.