Jose Luis Cervantez
El Paso,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level pursuing LPC or Licensed Master Social Worker (LMSW) position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Social Media Content Moderator
Teleperformance USA
El Paso, Texas
11.2020 - Current
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Partnered with IT support to troubleshoot and address platform issues.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
Head Cashier Supervisor
Sprouts Farmers Market Inc.
EL PASO, Texas
06.2018 - 11.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Built positive relationships with customers to increase repeat business.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Retail Shift Leader
Cracker Barrell Old Country Store
El Paso, Texas
04.2016 - 01.2019
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Created monthly and weekly employee work plans for 12 to 15 employees under direct supervision.
- Exercised rigorous guest-first fundamentals.
- Provided information on proper seasonal and era-based fashion trends to floor and team members.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Organized and understood goals, sales and requirements of site floor.
- Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Casual Team Member
JOANN Fabrics And Crafts
El Paso, Texas
12.2014 - 02.2015
- Processed customer transactions using cash register till.
- Engaged in conversation with customer to ascertain need.
- Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
- Assisted Stockroom team members in lifting, sorting and moving freight to appropriate stockroom, floor or aisle area.
- Followed store planograms to properly stock shelves.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Concession Worker
Carmike Cinemas
El Paso, Texas
04.2010 - 06.2012
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Master of Science - Vocational Rehabilitation Counseling
The University of Texas At El Paso
El Paso, TX05.2023
Bachelor of Science - Rehabilitation Sciences
The University of Texas At El Paso
El Paso, TX05.2021
Skills
- Online Presence Monitoring
- Quality Assurance
- Social Media Knowledge
- Social Media Moderating
- Communications Strategies
- Team Goals
- Team Development
- Strong Verbal and Written Communication
Timeline
Social Media Content Moderator
Teleperformance USA
11.2020 - Current
Head Cashier Supervisor
Sprouts Farmers Market Inc.
06.2018 - 11.2020
Retail Shift Leader
Cracker Barrell Old Country Store
04.2016 - 01.2019
Casual Team Member
JOANN Fabrics And Crafts
12.2014 - 02.2015
Concession Worker
Carmike Cinemas
04.2010 - 06.2012
Master of Science - Vocational Rehabilitation Counseling
The University of Texas At El Paso
Bachelor of Science - Rehabilitation Sciences
The University of Texas At El Paso
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