Jose Luis Sarmiento Ruiz
San Antonio,Texas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Team player who revels in the conflict resolution process.
Overview
9
9
years of professional experience
Work History
I.T. Technician
County of Maverick
04.2023 - Current
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Proved successful working within tight deadlines and a fast-paced environment.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
Customer Service Representative
Startek Inc.
08.2020 - 03.2021
- Handled over 40+ chats a day, at least two simultaneous conversations, and assisted customers with technical issues concerning their internet, cable, or phone services and equipment
- Received over 80% customer satisfaction rating consistently.
Lead
Aramark at UTSA
08.2019 - 03.2020
- Supervised and led shifts during scheduled times at the main Subway location
- Trained new employees in all areas at subway such as online subway artist, cashier, bread baking, food preparation/safety, and store sanitation per Subway standards
- Assisted in weekly par calculations and food preparation sheets for any business day
- Latter was the main responsibility both in calculation and execution.
Crew Member
Raising Cane's
10.2017 - 05.2018
Culinary Supervisor
Six Flags Fiesta Texas
01.2017 - 11.2017
Student Associate I
International Office at UTSA
09.2015 - 12.2015
Education
Bachelor of Science - Computer Science
The University of Texas At San Antonio
San Antonio, TX05.2022
Southwest Texas Junior College
Skills
- Languages: Proficient: C, Java, HTML, CSS Intermediate: Python, SQL, JavaScript, C, Bash, Perl Basic: C#, LISP, PHP
- Operating Systems: Linux, MacOS, Windows XP-11
- Other Technologies: VIM, GIT, Unity, Bootstrap, IntelliJ IDEA, Eclipse
Otherworkhistory
- Crew Member, Raising Cane's, Boerne, TX, 10/2017, 05/2018
- Culinary Supervisor, Six Flags Fiesta Texas, San Antonio, TX, 01/2017, 11/2017
- Student Associate I, International Office at UTSA, San Antonio, TX, 09/2015, 12/2015
Courseprojects
- Personal Website, Web Technologies, Using Dreamweaver, a dynamic personal website with a landing page, school, work, and contact page was created. Server was setup using AWS free tier service. Relational database was setup to store contact information submitted on the client side and most functionalities resided on the back end using JavaScript and PHP.
- Final Project, User Interfaces, As a group of four, we created a Software Requirements Specification document, use case diagrams, and website wireframes to build an online marketplace site for a fictitious baseball gear store. Used known full stack development technologies such as Nginx, PHP, pyhton, Javascript and Bootstrap to execute four functional sites: landing page, product page, reviews, and checkout cart.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
I.T. Technician
County of Maverick
04.2023 - Current
Customer Service Representative
Startek Inc.
08.2020 - 03.2021
Lead
Aramark at UTSA
08.2019 - 03.2020
Crew Member
Raising Cane's
10.2017 - 05.2018
Culinary Supervisor
Six Flags Fiesta Texas
01.2017 - 11.2017
Student Associate I
International Office at UTSA
09.2015 - 12.2015
Bachelor of Science - Computer Science
The University of Texas At San Antonio
Southwest Texas Junior College
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