Jose Luis Trejo
Waukegan,IL
Summary
An experienced IT Manager with comprehensive knowledge oversees the deployment and maintenance of technology. Providing guidance and leadership to IT staff members, responsibilities include supporting hardware, software, and networking infrastructure. Actively collaborating with executives, this role involves identifying and implementing necessary technological advancements. Additionally, the role encompasses managing technology strategy, training initiatives, and comprehensive documentation.
Overview
16
16
years of professional experience
Work History
IT Manager
Industrial Business Services
Bensenville, IL
11.2020 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Created and terminated user's accounts from start to finish in business applications.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with HR leadership regarding candidate salary determinations.
- Advertised job opportunities on social media platforms and job boards.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Chaplain
Marketplace Chaplain
Chicago, IL
05.2019 - 11.2020
- Provided spiritual care through visitation, counseling, and prayer.
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Worked with stewardship to promote responsible biblical stewardship.
- Interacted with local community, building relationships with civic organizations and other churches.
Support Analyst
Loumalnati's Pizzeria
Northbrook, IL
01.2013 - 10.2018
- Supported users with software, hardware and network issues.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Configured and distributed devices used daily by employees.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install new programs and applications.
- Deployed software and hardware updates and patches to increase speed and performance.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Performed network troubleshooting to isolate and diagnose common problems.
- Traveled to client sites to perform onsite testing.
- Identified and resolved network congestion issues provided support over 28 stores in the Chicago area.
Intern
Dworkin & Maciariello
Chicago, US
03.2010 - 05.2010
- Search engine optimization (SEO), improving the volume or quality of traffic to the web site and blog, website development and design.
- Completed research, compiled data, updated spreadsheets, and produced timely reports
Intern
Cuddlephish
Chicago, US
03.2010 - 05.2010
- Worked on various projects developing new iPhone apps, improving the volume or quality of traffic to the web site and blog.
Mentor Coordinator
SHPE UIC
Chicago, US
01.2008 - 01.2009
- Recruited, organized, supervised, scheduled meetings for the mentor program.
- Created activities to develop motivational multitasking, web site development and design.
Education
Associate of Arts - Biblical Studies
La Iglesia
Mundelein, IL04.2012
Bachelor in Science in Computer Engineering -
University of Illinois at Chicago
Chicago, Illinois05.2011
Skills
- - Technical proficiency in hardware, software, and networks
- - Strong problem-solving and troubleshooting abilities
- - Excellent customer service and communication skills
- - Effective leadership and team management
- - Strategic planning aligned with business objectives
- - Adaptability to new technologies and evolving needs
- - Efficient time and resource management
- - Proactive risk management and security measures
- - Vendor management for quality service and cost-effectiveness
- - Clear and effective communication with both technical and non-technical stakeholders
- - Proficiency in various operating systems
- - Networking skills including TCP/IP, DNS, DHCP, and VPN
- - Knowledge of virtualization and cloud computing platforms
- - Experience with IT security tools and scripting languages
- Familiarity with ITIL best practices, endpoint management, and ticketing systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IT Manager
Industrial Business Services
11.2020 - Current
Chaplain
Marketplace Chaplain
05.2019 - 11.2020
Support Analyst
Loumalnati's Pizzeria
01.2013 - 10.2018
Intern
Dworkin & Maciariello
03.2010 - 05.2010
Intern
Cuddlephish
03.2010 - 05.2010
Mentor Coordinator
SHPE UIC
01.2008 - 01.2009
Associate of Arts - Biblical Studies
La Iglesia
Bachelor in Science in Computer Engineering -
University of Illinois at Chicago
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