Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joselyn Alfaro

Houston,TX

Summary

Developed skills in structured and fast-paced environment, focusing on effective communication and data management. Looking to transition into new field, leveraging strong organizational abilities and problem-solving techniques. Capable of driving efficiency and maintaining high standards of customer satisfaction in diverse settings.

Overview

3
3
years of professional experience

Work History

Follow-Up Specialist

Quality Home Products
11.2024 - Current
  • Coordinate and schedule follow-up appointments through outbound calls with clients or patients.
  • Record all communications and appointment details accurately in the internal system.
  • Create and extract data reports to support workflow analysis and performance tracking.
  • Ensure timely follow-up by managing schedules and maintaining organized records.
  • Support team efficiency by identifying gaps in follow-up and communicating with relevant departments.

Passenger Service Agent

ISS Facility Services
08.2023 - 11.2024
  • Greeted passengers and assisted with their inquiries.
  • Provided assistance to passengers with limited mobility.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Weighed luggage and collected fees for excess baggage.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Ensured all safety protocols were followed during the check-in process.
  • Enforced airline policies such as smoking restrictions, carry-on item limits.

Soccer Coach

Germantown future legends
08.2022 - 12.2022
  • Organized and led drills to improve player technique and tactical awareness.
  • Developed team strategies, tactics, formations, and set plays for competitive matches.
  • Evaluated players' performance during practice sessions and games.

Education

Some College (No Degree) - Business

Southwest Tennessee Community College
Memphis, TN

High School Diploma -

Aldine High School
Houston, TX
05.2022

Skills

  • FAA Regulations
  • Coordinating Schedules
  • Computer Terminal Operations
  • Passenger Assistance
  • Reservation Processing
  • Customer Service Management
  • Pre-Boarding Checking
  • Checking in Passengers
  • Information Analysis
  • Data Entry

Languages

Spanish
Native or Bilingual

Timeline

Follow-Up Specialist

Quality Home Products
11.2024 - Current

Passenger Service Agent

ISS Facility Services
08.2023 - 11.2024

Soccer Coach

Germantown future legends
08.2022 - 12.2022

Some College (No Degree) - Business

Southwest Tennessee Community College

High School Diploma -

Aldine High School

Similar Profiles

CREATE PROFILE
Joselyn Alfaro