Joselyn Frazier
Dacula,GA
Summary
Achieved notable improvements in customer satisfaction and operational efficiency as Assistant Manager at Don Jose Mexican Restaurant. Excelled in staff supervision and customer relations, enhancing team motivation and service quality. Demonstrated expertise in money handling, reducing discrepancies significantly. Cultivated strong customer and team relationships, driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Don Jose Mexican Restaurant
03.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Don Jose Mexican Restaurant
02.2023 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Don Jose Mexican Restaurant
10.2021 - 10.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Licenciada En Comunicacion Social -
Universidad Laica
Ecuador01.2017
Ingeniera Comercial -
Universidad Laica
Ecuador01.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Policy Enforcement
- Customer Service
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Manager
Don Jose Mexican Restaurant
03.2023 - 10.2023
Server
Don Jose Mexican Restaurant
02.2023 - 03.2023
Server
Don Jose Mexican Restaurant
10.2021 - 10.2022
Licenciada En Comunicacion Social -
Universidad Laica
Ingeniera Comercial -
Universidad Laica
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