Joselyn Lopez
El Paso
Summary
Dynamic General Manager at Planet Fitness with a proven track record in enhancing team productivity and customer satisfaction. Skilled in effective problem resolution and employee training, I successfully boosted club earnings through strategic revenue analysis. Committed to service excellence, I foster a collaborative environment that drives results and motivates staff to achieve their best.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Planet Fitness
El Paso
04.2020 - Current
- Engaged in board discussions, culminating in the endorsement of an action plan.
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Provided feedback on employee performance reviews, coaching when needed.
- Supervised team of 8, enhancing productivity through daily membership and cleaning targets.
- Oversaw hiring process for new employees including conducting interviews.
- Contributed to onboarding process by training new hires regularly.
- Applied procedures to uphold company policies effectively.
- Organized meetings to boost team performance and meet objectives.
- Boosted club earnings through strategic analysis of revenue channels.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Maintained high levels of customer satisfaction, contributing to increased sales.
- Compiled survey responses to categorize insights and deploy targeted service improvements.
- Monitored inventory of fitness supplies and ordered as necessary.
Customer Service Representative
GC Services
El Paso
03.2020 - 04.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of company policies and procedures for service excellence.
- Handled calls, emails, and correspondence with professionalism and efficiency.
- Delivered precise details to clients.
- Documented customer interactions in the system for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Server and Bartender
The Shack Wings And Brews
El Paso
10.2019 - 03.2020
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Sanitized dishes, utensils, and glasses following safety protocols.
- Ensured prompt table turnover by bussing tables.
- Maintained composure and politeness under pressure.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Updated inventory list and ensured timely restocking of supplies.
- Managed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu knowledge and service standards.
- Took orders from customers accurately and in a timely manner.
Gymnastics Coach
Champion Studios
El Paso
09.2016
- Resolved student behavioral challenges through strategic intervention and escalation.
- Prioritized safety by analyzing risks at each step of the construction process.
- Developed and implemented training programs for gymnasts of varying skill levels.
- Assessed individual gymnast performance to tailor coaching techniques effectively.
- Organized and led team practices to enhance collaboration and skill development.
- Communicated regularly with parents regarding student progress and event participation.
- Created a safe and supportive environment for athletes to practice their skills.
- Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
Education
High School Diploma -
Montwood High School
El Paso, TX05-2016
Some College (No Degree) - Psychology
El Paso Community College
El Paso, TXSkills
- Interpersonal communication
- Effective problem resolution
- Communication skills
- Effective leader
- Effective time management
- Proficient in bilingual communication
- Service excellence
- Inventory management
- Employee training
- Team building
Certification
- Microsoft Specialist
- BPA (Business Professionals of America)
- Autodesk Inventor Certified User
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Planet Fitness
04.2020 - Current
Customer Service Representative
GC Services
03.2020 - 04.2020
Server and Bartender
The Shack Wings And Brews
10.2019 - 03.2020
Gymnastics Coach
Champion Studios
09.2016
High School Diploma -
Montwood High School
Some College (No Degree) - Psychology
El Paso Community College