Joselyn Montero
Summary
Compassionate and detail-oriented healthcare professional with a strong background in geriatric memory care. Demonstrated ability to deliver exceptional care and support to elderly patients diagnosed with dementia and Alzheimer's disease. Skilled in providing patient-centered care by utilizing interactive play techniques, closely monitoring daily schedules, and maintaining open communication with family members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Activities Assistant
Waterside Landing
02.2024 - Current
- Activity Planning and Execution: Assist in planning and implementing engaging activities for residents.
- Resident Assessments: Conduct assessments to determine interests, preferences and needs.
- Clinical Team Communication: Maintain open communication with clinical team to ensure resident safety and health.
- Resident Redirecting: Redirect residents who become violent or upset, utilizing de-escalation techniques.
- Safety and Well-being: Monitor and address potential safety risks.
Receptionist
5th ave Concierge
01.2022 - 01.2023
- Resident Record Management: Maintain accurate, up-to-date records, ensuring confidentiality and data protection.
- Leasing Department Support: Coordinate appointments, communicate scheduling changes and facilitate leasing processes.
- Inter-Shift Communication: Document daily incidents, updates and ensure seamless information transfer.
- Customer Service: Respond promptly to resident inquiries, address concerns and resolve issues.
- Call Management: Handle high-volume calls efficiently, providing timely assistance.
- Compliance and Privacy: Uphold resident privacy, adhere to apartment policies and procedures.
Massage Assistant
La Massage by Design
01.2019 - 01.2022
- Client Consultation: Conduct pre-treatment consultations to understand client goals and medical history.
- Body Contouring Massage: Perform specialized massage techniques to enhance body shape, reduce cellulite and improve circulation.
- Lymphatic Drainage Therapy: Apply gentle, light-touch techniques to stimulate lymphatic system and promote detoxification.
- Treatment Planning: Customize treatment plans tailored to individual client needs.
- Sanitation and Safety: Maintain clean and hygienic work environment.
Preschool teacher
EcoKids Bilingual
01.2018 - 01.2019
- Classroom Management: Maintain consistency, ensuring a safe and organized space.
- Instructional Time: Conduct circle time, lesson plans and teach fine motor skills.
- Socialization and Cooperation: Encourage sharing, socialization and cooperation among peers.
- Parent Communication: Share developmental progress and learning goals with parents.
- Child Development: Foster cognitive, emotional and physical growth.
Education
Associate of Arts - Psychology
Broward College
01.2022
Skills
- Conflict resolution
- Empathy and compassion
- Understanding family dynamics
- Friendly, Positive Attitude
Certification
- CPR/AED Certification
- First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Activities Assistant
Waterside Landing
02.2024 - Current
Receptionist
5th ave Concierge
01.2022 - 01.2023
Massage Assistant
La Massage by Design
01.2019 - 01.2022
Preschool teacher
EcoKids Bilingual
01.2018 - 01.2019
Associate of Arts - Psychology
Broward College