Wendy Taylor
Des Moines,IA
Summary
Proactive professional with extensive experience in program coordination and safety management. Demonstrated ability in conflict resolution and effective communication, leading to improved relationships with residents and families. Proven track record of enhancing overall satisfaction through strategic engagement and support.
Overview
4
4
years of professional experience
Work History
Activities Assistant
Scottish Rite Park
Des Moines, Iowa
08.2025 - Current
- Assisted residents in engaging with daily activities and social events.
- Supported staff in planning and setting up recreational programs.
- Facilitated communication between residents and family members during visits.
- Organized supplies and materials for various activity sessions.
- Helped maintain a clean and safe environment for all activities.
- Collaborated with team members to create inclusive programming options.
- Kept activities spaces organized, clean and tidy.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Participated in special events such as birthday celebrations, holiday parties.
- Upheld positive quality of life standards for residents of all ability levels.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Assisted in the development of activity plans for residents on a weekly basis.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Provided emotional support when necessary during recreational activities.
- Maintained adequate supplies to meet activities needs.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Adapted equipment as needed for safe participation by individuals with disabilities or physical limitations.
- Directed aquatics, gymnastics, or performing arts.
- Managed daily operations of recreational facilities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Provided emotional support to both clients and family members during difficult times.
Server
Aero Space Group
Des Moines, Iowa
02.2024 - 06.2025
- Provided excellent customer service in a fast-paced dining environment.
- Processed customer orders accurately and efficiently using POS system.
- Managed multiple tables while ensuring guest satisfaction throughout dining experience.
- Trained new staff on service protocols and restaurant policies.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Associate Teacher Special Education
Moulton Elementary School
Des Moines, Iowa
09.2023 - 05.2024
- Assisted students with individualized education plans in a collaborative classroom setting.
- Developed engaging lesson plans tailored to diverse learning needs and styles.
- Supported classroom management by implementing positive behavior strategies consistently.
- Communicated regularly with parents regarding student progress and behavioral concerns.
- Collaborated with special education staff to assess student performance and adapt curricula.
- Facilitated small group activities to enhance social skills and peer interactions.
- Organized classroom materials to create an accessible learning environment for all students.
- Developed behavior management strategies for students with behavioral problems.
- Observed classrooms and provided feedback to teachers regarding instruction techniques used with special needs children.
Assistant Manager
Mulberry Street Tavern
Des Moines, Iowa
06.2022 - 02.2024
- Coordinated schedules to optimize staff coverage and efficiency.
- Managed inventory levels and ordered supplies as needed.
- Facilitated team meetings to enhance communication and collaboration.
- Supported customer service initiatives to enhance client satisfaction.
- Maintained accurate records of employee performance and attendance.
- Resolved conflicts among team members to promote a positive work environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
Education
Cosmetology License - Cosmetology
Iowa School of Beauty
Urbandale, IA05-2004
GED -
DMACC
Des Moines, IA06-1996
Associate of Applied Science - Nursing
DMACC
Des Moines, IASkills
- Activity planning
- Program coordination
- Safety monitoring
- Communication facilitation
- Record keeping
- Customer service
- Conflict resolution
- Inventory management
- Emotional support
- Time management
- Group facilitation
- Cultural sensitivity
- Positive reinforcement
- Social perceptiveness
- Creative planning
- Senior living experience
- Arts and crafts planning
Timeline
Activities Assistant
Scottish Rite Park
08.2025 - Current
Server
Aero Space Group
02.2024 - 06.2025
Associate Teacher Special Education
Moulton Elementary School
09.2023 - 05.2024
Assistant Manager
Mulberry Street Tavern
06.2022 - 02.2024
Cosmetology License - Cosmetology
Iowa School of Beauty
GED -
DMACC
Associate of Applied Science - Nursing
DMACC