Joselyn Pizarro
Norridge,IL
Summary
Experienced Program Manager with 11+ years of experience skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
Work History
STI/HIV Program Manager
Ascension Saint Mary and Elizabeth Medical Center
01.2021 - Current
- Pioneered Ascension hospitals' inaugural STI/HIV Program, resulting in a notable increase in patient outreach and engagement.
- Successfully secured grants and funding, ensuring the program's sustainability and expansion
- Implemented innovative strategies for community outreach, resulting in increased awareness and access to services
- Performed rigorous rounds and assessments in preparation for Joint Commission certification, ensuring adherence to industry standards and best practices in healthcare quality and safety
- Designed and facilitated interactive presentations and workshops focused on STI/HIV health education for diverse audiences, including patients and community members.
CICT-Disease Intervention Program Supervisor
Ascension Saint Mary and Elizabeth Medical Center
01.2019 - 01.2021
- Supervised and coordinated COVID-19 contact tracing programs, overseeing a team of 6 contact tracers
- Demonstrated strong communication and interpersonal skills, cultural competency, and empathetic interviewing techniques to build rapport and maintain trust with patients from diverse backgrounds, utilizing AIDET communication concepts and adhering to good phone etiquette
- Conducted thorough investigations to identify confirmed and suspected COVID-19 cases, documenting contacts and providing educational resources on isolation policies and quarantine measures
- Managed and meticulously documented critical information related to COVID-19 cases, ensuring accuracy and completeness for data entry into Infection Control databases and health department surveillance systems.
Training and Development Coordinator
Casa Central Social Services
01.2015 - 01.2019
- Coordinated corporate training, fostering team cohesion and enhancing communication skills
- Streamlined onboarding and development processes, improving employee engagement and productivity
- Developed and implemented innovative training plans, leveraging a variety of learning modalities
- Delivered comprehensive courses on key topics, ensuring knowledge transfer and compliance
- Utilized assessment tools to refine training programs, surpassing organizational benchmarks.
Assistant Branch Manager
Fifth Third Bank
01.2013 - 01.2015
- Assisted in the recruitment, onboarding, and performance evaluation of branch staff
- Boosted annual sales by 10% through strategic process improvements
- Leveraged cross-selling opportunities to enhance customer retention and revenue
- Acted as a liaison between branch staff and upper management, providing regular updates on branch activities and performance metrics
- Conducted employee training sessions to enhance staff performance and foster a culture of continuous learning and development.
Education
B.A. Psychology -
Chicago School of Professional Psychology
Chicago, ILPublic Health Care Worker Degree -
Malcolm X College
Chicago, ILAssociates Degree -
Wilbur Wright College
Chicago, ILSkills
- Risk Management
- EMR Software
- Training & Development
- Learning Management Systems
- Google Docs
- Project Management
- Grant Proposals
- Performance Appraisals
- Strategic Planning
- CRM Systems
- Quality Assurance
- Talent Recruitment
- Team training and development
- MS Office Applications
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
STI/HIV Program Manager
Ascension Saint Mary and Elizabeth Medical Center
01.2021 - Current
CICT-Disease Intervention Program Supervisor
Ascension Saint Mary and Elizabeth Medical Center
01.2019 - 01.2021
Training and Development Coordinator
Casa Central Social Services
01.2015 - 01.2019
Assistant Branch Manager
Fifth Third Bank
01.2013 - 01.2015
B.A. Psychology -
Chicago School of Professional Psychology
Public Health Care Worker Degree -
Malcolm X College
Associates Degree -
Wilbur Wright College
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