Joselyn Renteria

• Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
• Improved customer satisfaction with timely and accurate information updates during service outages or delays.
• Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
• Managing truck driver's schedules and routes
• Analyzed customer feedback and provided solutions to improve customer service.
• Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Collaborated with management teams on strategic planning initiatives for resource allocation, scheduling optimization, and procedural improvements.
• Generated reports to track deliveries and maintain proper records and documentation.
• Devised and implemented efficient processes for production tracking and inventory control.
• Directed dispatching, routing, and tracking of 20 fleet vehicles.

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Input data into spreadsheets and databases.
• Providing shipping details to customers.
• Boosted on-time deliveries by proactively managing driver schedules.
• Checking in drivers for inbound or outbound.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Scheduled and confirmed patient appointments.
• Verified patient insurance eligibility and benefits.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Sterilized rooms and prepped equipment and instruments for 15 procedures daily.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Gathered, organized and input information into digital database.